CHT Coaching & Mentoring 2

Question 1

What is the primary benefit of peer mentoring in a hospitality organization?

Accepted Answer

It builds cross-departmental relationships and enables sharing of practical knowledge

Answer

Peer mentoring fosters cross-departmental connections and enables employees to share practical, role-specific knowledge in a relatable, non-hierarchical way.

Question 2

In situational coaching, which style is most appropriate for a new hotel employee with low competence but high enthusiasm?

Accepted Answer

Directing

Answer

The directing style provides clear step-by-step instructions and close supervision, which is ideal for enthusiastic beginners who lack the experience to work independently.

Question 3

In situational coaching, when is the 'delegating' style most appropriate?

Accepted Answer

When working with high-competence, high-commitment employees who need minimal oversight

Answer

The delegating style suits experienced, self-motivated employees who have proven their ability and commitment, requiring minimal coaching input to perform effectively.

Question 4

Which characteristic is most important for feedback delivered during a hospitality coaching session?

Accepted Answer

It is specific, timely, and focused on observable behaviors

Answer

Effective coaching feedback targets specific observable behaviors, is delivered soon after the event, and concentrates on actions rather than personal attributes.

Question 5

Which of the following is an example of a closed-ended question in a coaching conversation?

Accepted Answer

Did you complete the upselling training module?

Answer

A closed-ended question like 'Did you complete the training module?' elicits a yes/no response and limits dialogue, unlike open-ended questions that promote deeper exploration.

CHT - Certified Hospitality Trainer Practice Test

CHT - Certified Hospitality Trainer Practice Test

CHT Coaching & Mentoring 2