CHT Coaching & Mentoring 2

Question 1

What is the primary benefit of peer mentoring in a hospitality organization?

Accepted Answer

It builds cross-departmental relationships and enables sharing of practical knowledge

Answer

It reduces the need for all formal training programs

Answer

It eliminates the need for supervisory involvement in employee development

Answer

It guarantees promotions for all program participants

Question 2

In situational coaching, which style is most appropriate for a new hotel employee with low competence but high enthusiasm?

Accepted Answer

Directing

Answer

Delegating

Answer

Supporting

Answer

Partnering

Question 3

In situational coaching, when is the 'delegating' style most appropriate?

Accepted Answer

When working with high-competence, high-commitment employees who need minimal oversight

Answer

When assigning tasks with no follow-up to save management time

Answer

When directing employees through every step of a new procedure

Answer

When delegating only low-priority tasks to less experienced staff

Question 4

Which characteristic is most important for feedback delivered during a hospitality coaching session?

Accepted Answer

It is specific, timely, and focused on observable behaviors

Answer

It focuses on the employee's personality and character

Answer

It is intentionally vague to avoid discouraging the employee

Answer

It is always delivered in written form for documentation

Question 5

Which of the following is an example of a closed-ended question in a coaching conversation?

Accepted Answer

Did you complete the upselling training module?

Answer

What obstacles are you currently facing in your role?

Answer

How could you approach this guest situation differently?

Answer

What do you think caused this outcome?

Question 6

What is 'reverse mentoring' in the context of a hospitality organization?

Accepted Answer

Junior or less experienced employees mentoring senior staff on new trends or technology

Answer

Senior employees mentoring younger staff on hospitality traditions

Answer

A mentoring program structured in reverse chronological order

Answer

A peer-to-peer program with no designated mentor or mentee roles

Question 7

How should a hospitality coach best handle resistance from a coachee during a session?

Accepted Answer

Acknowledge the resistance and explore its underlying cause with curiosity and empathy

Answer

Escalate the issue immediately to the HR department

Answer

End the session and reschedule for a later date

Answer

Override the resistance by asserting positional authority