CHT Coaching & Mentoring

Question 1

What is the primary difference between coaching and mentoring in a hospitality training context?

Accepted Answer

Coaching is short-term and skill-focused, while mentoring is long-term and career-focused

Answer

Coaching is informal, while mentoring is always formal

Answer

Coaching focuses on personal development, while mentoring focuses on technical skills

Answer

Coaching is done by peers, while mentoring is done by supervisors

Question 2

Which coaching model uses the acronym GROW?

Accepted Answer

Goal, Reality, Options, Will/Way Forward

Answer

Goals, Resources, Options, Workforce

Answer

Growth, Reflection, Objectives, Wins

Answer

Guide, Respond, Organize, Work

Question 3

What does active listening primarily involve during a coaching session?

Accepted Answer

Fully concentrating, understanding, and responding thoughtfully to the coachee

Answer

Taking detailed notes while the coachee speaks

Answer

Interrupting to offer solutions quickly

Answer

Repeating every statement the coachee makes verbatim

Question 4

In a mentoring relationship, what is the primary responsibility of the protégé?

Accepted Answer

To set the agenda and drive the relationship forward

Answer

To evaluate the mentor's performance quarterly

Answer

To follow the mentor's instructions exactly as given

Answer

To document all meetings for HR records

Question 5

Which of the following is the best way for a hospitality trainer to open a coaching conversation?

Accepted Answer

Ask an open-ended question to invite the employee's perspective

Answer

Inform the employee of the performance issue immediately

Answer

Review the employee's personnel file together

Answer

Present a prepared solution to the employee's problem

Question 6

What is the primary purpose of goal-setting within a coaching relationship?

Accepted Answer

To provide direction, focus, and measurable outcomes for development

Answer

To document performance issues for disciplinary purposes

Answer

To give the coach formal authority over the coachee's actions

Answer

To satisfy organizational reporting requirements

Question 7

Which technique helps a coach guide a coachee toward self-discovery rather than providing direct answers?

Accepted Answer

Socratic questioning

Answer

Directive instruction

Answer

Lecturing

Answer

Modeling