CHT Performance Evaluation & Feedback 1

Question 1

What is the PRIMARY purpose of a performance evaluation in hospitality training?

Accepted Answer

To measure progress against established standards and guide development

Answer

To document employee mistakes

Answer

To determine pay raises only

Answer

To compare employees against each other

Question 2

Which feedback method involves giving positive feedback, then constructive criticism, then positive feedback again?

Accepted Answer

The sandwich method

Answer

The STAR method

Answer

The 360-degree method

Answer

The gap analysis method

Question 3

In the CHT framework, feedback should be given how soon after observing a performance issue?

Accepted Answer

As soon as possible while details are fresh

Answer

Within one month

Answer

At the annual review only

Answer

Only during scheduled check-ins

Question 4

What does SMART stand for in the context of performance goals?

Accepted Answer

Specific, Measurable, Achievable, Relevant, Time-bound

Answer

Simple, Managed, Accurate, Reliable, Tested

Answer

Strategic, Motivated, Attainable, Reviewed, Tracked

Answer

Structured, Meaningful, Assessed, Resourced, Timely

Question 5

A hospitality trainer notices an employee consistently struggles with upselling. What should the trainer do FIRST?

Accepted Answer

Identify the root cause by observing and discussing with the employee

Answer

Issue a written warning immediately

Answer

Transfer the employee to another department

Answer

Remove upselling from the employee's responsibilities

Question 6

Which type of evaluation focuses on employee behaviors and skills observed on the job rather than personality traits?

Accepted Answer

Behavioral evaluation

Answer

Trait-based evaluation

Answer

Comparative evaluation

Answer

Forced-choice evaluation