CHT Performance Evaluation & Feedback 3

Question 1

What is the role of self-assessment in a hospitality employee's performance review?

Accepted Answer

It encourages employee ownership and reflection on their own performance

Answer

Self-assessment encourages employees to reflect on their performance and take ownership of their development, increasing engagement with the evaluation process.

Question 2

Which of the following is an example of a measurable performance standard for a hotel front desk agent?

Accepted Answer

Greet all arriving guests within 30 seconds with a smile and name

Answer

A measurable standard includes specific, observable behaviors and timeframes that can be consistently tracked and evaluated.

Question 3

When setting a performance improvement plan (PIP) for a hospitality employee, what must a CHT trainer include?

Accepted Answer

Clear goals, timelines, support resources, and consequences

Answer

An effective PIP includes specific goals, realistic timelines, available support resources, and clearly stated consequences if improvement is not achieved.

Question 4

Which bias occurs when a trainer rates all employees similarly high regardless of actual performance differences?

Accepted Answer

Leniency bias

Answer

Leniency bias causes evaluators to rate all employees favorably, which reduces the usefulness of performance data for development and decision-making.

Question 5

What is the BEST time to provide positive reinforcement to a hospitality trainee?

Accepted Answer

Immediately after the desired behavior is observed

Answer

Immediate positive reinforcement directly links the recognition to the specific behavior, strengthening the likelihood it will be repeated.

CHT - Certified Hospitality Trainer Practice Test

CHT - Certified Hospitality Trainer Practice Test

CHT Performance Evaluation & Feedback 3