CHT Performance Evaluation & Feedback 3

Question 1

What is the role of self-assessment in a hospitality employee's performance review?

Accepted Answer

It encourages employee ownership and reflection on their own performance

Answer

It replaces the trainer's evaluation entirely

Answer

It is used only for probationary employees

Answer

It is a legal requirement in all US states

Question 2

Which of the following is an example of a measurable performance standard for a hotel front desk agent?

Accepted Answer

Greet all arriving guests within 30 seconds with a smile and name

Answer

Be friendly to guests

Answer

Try hard to meet guest needs

Answer

Maintain a professional attitude at all times

Question 3

When setting a performance improvement plan (PIP) for a hospitality employee, what must a CHT trainer include?

Accepted Answer

Clear goals, timelines, support resources, and consequences

Answer

Only the employee's weaknesses

Answer

A list of all past performance issues without solutions

Answer

Only manager-driven goals without employee input

Question 4

Which bias occurs when a trainer rates all employees similarly high regardless of actual performance differences?

Accepted Answer

Leniency bias

Answer

Recency bias

Answer

Central tendency bias

Answer

Halo effect

Question 5

What is the BEST time to provide positive reinforcement to a hospitality trainee?

Accepted Answer

Immediately after the desired behavior is observed

Answer

Only at the annual performance review

Answer

At the end of the work week

Answer

During group meetings only

Question 6

In CHT evaluations, what does 'inter-rater reliability' refer to?

Accepted Answer

Consistency of ratings when different evaluators assess the same performance

Answer

Agreement between employees on performance standards

Answer

The frequency of performance reviews

Answer

The legal standards for evaluation documentation