CHP Housekeeping & Property Maintenance 2

Question 1

A room attendant discovers a guest's medication on the nightstand during turndown service. What is the correct action?

Accepted Answer

Leave it in place and make a note in the log

Answer

Guest belongings, including medication, must never be moved or discarded; the attendant should leave items in place and document the observation.

Question 2

Which OSHA regulation is MOST relevant to housekeeping staff handling cleaning chemicals in a US hotel?

Accepted Answer

Hazard Communication Standard (HazCom / GHS)

Answer

OSHA's Hazard Communication Standard (29 CFR 1910.1200) requires proper labeling and Safety Data Sheets for all hazardous chemicals used in the workplace.

Question 3

What is the purpose of a 'room inspection checklist' used by a housekeeping supervisor?

Accepted Answer

To ensure consistent quality standards before a room is released for sale

Answer

Supervisors use inspection checklists to verify every room meets brand standards before it is marked clean and available in the property management system.

Question 4

Which pest control practice is considered best for US hotels under an Integrated Pest Management (IPM) approach?

Accepted Answer

Combine preventive measures, monitoring, and targeted treatments

Answer

IPM prioritizes prevention (sealing entry points, sanitation) and monitoring before resorting to targeted chemical treatments.

Question 5

A hotel's linen replacement cost is rising. Which housekeeping practice BEST reduces linen loss and damage?

Accepted Answer

Implementing strict linen control, inventory tracking, and proper laundering temperatures

Answer

Systematic linen control—tracking par levels, using correct wash temperatures, and auditing losses—significantly extends linen lifespan and reduces replacement costs.

(CHP) Certified Hospitality Professional Practice Test

(CHP) Certified Hospitality Professional Practice Test

CHP Housekeeping & Property Maintenance 2