CHP Study Guide 2026
Everything you need to pass the CHP exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📋 CHP Exam Format at a Glance
📚 CHP Topics to Study (69)
✍️ Sample CHP Questions & Answers
1. What does a sales team in hospitality primarily do?
A hospitality sales team primarily focuses on actively securing bookings from various client segments, such as corporate accounts, event planners, and tour operators. Beyond transactional sales, they are crucial for building and nurturing long-term relationships with clients. These relationships are essential for securing recurring business, large group events, and sustained revenue growth.
2. What is the main purpose of a hotel's 'rate parity' agreement with OTAs?
Rate parity agreements require hotels to offer the same rate across all channels, preventing price undercutting between distribution partners.
3. A hotel general manager reviews the STR report and notices the hotel's MPI (Market Penetration Index) is 1.15. This means:
An MPI above 1.0 indicates the hotel is capturing more than its fair share of market occupancy; 1.15 means 15% above fair share.
4. Which of the following best describes the role of a food safety management system (FSMS) in a hospitality operation?
An FSMS is a group of active managerial control procedures, policies, and practices designed to prevent foodborne illness by identifying and controlling risks throughout the operation.
5. A hotel wants to improve its Net Promoter Score (NPS). Which action has the MOST direct impact?
NPS measures guest loyalty and likelihood to recommend; prompt complaint resolution and exceeding expectations convert detractors into promoters.
6. When a VIP guest arrives early and their room is not yet ready, the BEST course of action is to:
Offering an amenity such as lounge or spa access transforms a potential complaint into a positive interaction while the room is prepared.