Housekeeping & Property Maintenance Flashcards
6 cards from real CHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Housekeeping & Property Maintenance flashcards as text
When a guest reports a maintenance issue (e.g., broken air conditioning) during their stay, what is the FIRST step in proper complaint resolution?
Answer: Apologize, log the work order, and communicate a repair timeline to the guest
Acknowledging the issue, creating a work order, and giving the guest a realistic timeline demonstrates service recovery and maintains trust.
Which type of room status is assigned when a guest has checked out but the room has not yet been cleaned?
Answer: On change / Vacant dirty
'On change' (or Vacant Dirty) indicates the room is unoccupied after checkout but awaiting housekeeping before it can be sold again.
Which chemical is commonly used as a sanitizer for hard surfaces in US hotel guest rooms and is effective against most bacteria and viruses?
Answer: Quaternary ammonium compounds (quats)
Quaternary ammonium compounds are EPA-registered disinfectants widely used in hospitality for sanitizing hard surfaces safely and effectively.
What does ADA compliance require of US hotels in relation to guest rooms?
Answer: A percentage of rooms must be accessible to persons with disabilities
The Americans with Disabilities Act requires hotels to provide a minimum number of accessible guest rooms with features like roll-in showers and lowered fixtures.
A hotel is implementing a green/sustainability program. Which housekeeping initiative would have the GREATEST positive environmental impact?
Answer: Implementing a linen and towel reuse program for multi-night guests
Towel and linen reuse programs for multi-night guests significantly reduce water, energy, and detergent consumption at scale.
What is the purpose of a 'deep clean' schedule in hotel housekeeping?
Answer: To perform thorough cleaning of items not covered in daily service, such as carpets, curtains, and behind furniture
Deep cleans address areas overlooked in routine daily service—grout, baseboards, upholstery, HVAC filters—maintaining long-term cleanliness and asset condition.