CHP - Certified Hospitality Professional Front Office & Rooms Management Questions and Answers

Question 1

A hotel has 150 rooms. Last night, 120 rooms were sold, generating a total room revenue of $18,000. What is the Revenue Per Available Room (RevPAR) for that night?

Accepted Answer

$120

Answer

$150

Answer

$180

Answer

$144

Question 2

A guest arrives at the front desk with a confirmed reservation, but the hotel is sold out and has no available rooms. This situation is known as an 'overbooking walk.' Which of the following is the most appropriate immediate action for the front office staff to take?

Accepted Answer

Arrange and pay for a comparable room at a nearby hotel and cover transportation costs.

Answer

Apologize and offer a discount on a future stay.

Answer

Suggest the guest search for nearby hotels.

Answer

Upgrade the guest to the presidential suite on their next visit.

Question 3

The primary function of the night audit is to:

Accepted Answer

Verify and balance the hotel's financial transactions from the day's operations.

Answer

Perform a security check of the entire hotel property.

Answer

Handle late-night guest check-ins and check-outs.

Answer

Prepare the hotel for the next day's morning shift.

Question 4

Which of the following is a core function of a modern Property Management System (PMS) in a hotel?

Accepted Answer

Managing room inventory, reservations, and guest check-in/check-out processes.

Answer

Managing in-room entertainment options.

Answer

Controlling the hotel's social media accounts.

Answer

Automating restaurant kitchen orders.

Question 5

A large conference is scheduled at your hotel, and the event planner has requested a 'room block.' What does this term mean in rooms management?

Accepted Answer

A set of rooms is reserved exclusively for a specific group at a negotiated rate.

Answer

A section of the hotel is physically blocked off for security.

Answer

A maintenance procedure where rooms are taken out of service for deep cleaning.

Answer

A list of guests who are not allowed to make reservations.

Question 6

A front desk agent is using the Average Daily Rate (ADR) to evaluate the hotel's performance. How is ADR calculated?

Accepted Answer

Total Room Revenue / Number of Rooms Sold

Answer

Total Room Revenue / Total Available Rooms

Answer

Total Rooms Sold / Total Available Rooms

Answer

Total Hotel Revenue / Number of Guests

A hotel has 150 rooms.Last night, 120 rooms were sold, generating a total room revenue of $18,000.What is the Revenue Per Available Room (RevPAR) for that night?

A hotel has 150 rooms.
Last night, 120 rooms were sold, generating a total room revenue of $18,000.
What is the Revenue Per Available Room (RevPAR) for that night?