CHP Housekeeping & Property Maintenance 1 — Questions and Answers
Question 1: What is the standard protocol for a housekeeper entering a guest room when the 'Do Not Disturb' sign is displayed?
- Enter immediately to clean
- Knock, announce, then skip the room and report to supervisor (Correct answer)
- Call the front desk to override the DND request
- Slide a note under the door and enter anyway
Correct answer: Knock, announce, then skip the room and report to supervisor
When a DND sign is posted, housekeepers must respect guest privacy by skipping the room and notifying the supervisor for follow-up.
Question 2: Which cleaning method uses color-coded cloths to prevent cross-contamination between different areas of a hotel room?
- Zone cleaning
- Deep cleaning
- Color-coding system (Correct answer)
- Top-to-bottom method
Correct answer: Color-coding system
Color-coding cleaning cloths (e.g., red for bathrooms, blue for general surfaces) prevents pathogens from spreading between areas.
Question 3: What does the term 'par level' refer to in hotel housekeeping?
- The minimum inventory of linens needed to service all rooms once (Correct answer)
- The daily cleaning schedule for each floor
- The standard score on a housekeeping inspection
- The number of staff required per shift
Correct answer: The minimum inventory of linens needed to service all rooms once
Par level is the quantity of linen, towels, or supplies needed to fully service all occupied rooms one time.
Question 4: A preventive maintenance program in a hotel is PRIMARILY designed to:
- Reduce guest complaints about room rates
- Identify and fix equipment issues before they cause failures (Correct answer)
- Train housekeepers on cleaning chemicals
- Schedule deep cleans during peak season
Correct answer: Identify and fix equipment issues before they cause failures
Preventive maintenance proactively addresses wear and potential failures to extend equipment life and avoid costly emergency repairs.
Question 5: Which of the following is the MOST important reason to document a maintenance work order in a hotel property management system?
- To bill the guest for repairs
- To track completion, accountability, and recurring issues (Correct answer)
- To notify housekeeping of room availability
- To update the hotel's star rating
Correct answer: To track completion, accountability, and recurring issues
Work orders create an audit trail that helps management track repair status, identify recurring problems, and hold staff accountable.
Question 6: What is the recommended order for cleaning a hotel guest bathroom following industry standards?
- Floor → toilet → sink → mirror
- Mirror → sink → toilet → floor (Correct answer)
- Toilet → mirror → sink → floor
- Sink → toilet → floor → mirror
Correct answer: Mirror → sink → toilet → floor
Cleaning from top to bottom (mirror/high surfaces → sink → toilet → floor) prevents dirty particles from contaminating already-cleaned areas.
CHP Housekeeping & Property Maintenance 1
What is the standard protocol for a housekeeper entering a guest room when the 'Do Not Disturb' sign is displayed?