CHP Housekeeping & Property Maintenance 2 — Questions and Answers
Question 1: A room attendant discovers a guest's medication on the nightstand during turndown service. What is the correct action?
- Discard it to keep the room tidy
- Leave it in place and make a note in the log (Correct answer)
- Move it to the bathroom medicine cabinet
- Bring it to lost and found immediately
Correct answer: Leave it in place and make a note in the log
Guest belongings, including medication, must never be moved or discarded; the attendant should leave items in place and document the observation.
Question 2: Which OSHA regulation is MOST relevant to housekeeping staff handling cleaning chemicals in a US hotel?
- The Fair Labor Standards Act
- Hazard Communication Standard (HazCom / GHS) (Correct answer)
- Americans with Disabilities Act
- OSHA bloodborne pathogens standard
Correct answer: Hazard Communication Standard (HazCom / GHS)
OSHA's Hazard Communication Standard (29 CFR 1910.1200) requires proper labeling and Safety Data Sheets for all hazardous chemicals used in the workplace.
Question 3: What is the purpose of a 'room inspection checklist' used by a housekeeping supervisor?
- To schedule future deep cleans
- To ensure consistent quality standards before a room is released for sale (Correct answer)
- To calculate the housekeeping department's labor cost
- To track guest preferences for repeat visits
Correct answer: To ensure consistent quality standards before a room is released for sale
Supervisors use inspection checklists to verify every room meets brand standards before it is marked clean and available in the property management system.
Question 4: Which pest control practice is considered best for US hotels under an Integrated Pest Management (IPM) approach?
- Spray all rooms monthly regardless of sightings
- Use pesticides as the first line of defense
- Combine preventive measures, monitoring, and targeted treatments (Correct answer)
- Seal all windows and eliminate all outdoor lighting
Correct answer: Combine preventive measures, monitoring, and targeted treatments
IPM prioritizes prevention (sealing entry points, sanitation) and monitoring before resorting to targeted chemical treatments.
Question 5: A hotel's linen replacement cost is rising. Which housekeeping practice BEST reduces linen loss and damage?
- Purchasing cheaper linen
- Implementing strict linen control, inventory tracking, and proper laundering temperatures (Correct answer)
- Washing all linens together in one large load
- Allowing guests to keep linens as a courtesy
Correct answer: Implementing strict linen control, inventory tracking, and proper laundering temperatures
Systematic linen control—tracking par levels, using correct wash temperatures, and auditing losses—significantly extends linen lifespan and reduces replacement costs.
Question 6: What is the MAIN benefit of conducting a hotel property walk-through (also called a 'property inspection tour') on a weekly basis?
- To greet all guests personally
- To identify maintenance issues, safety hazards, and cleanliness deviations before they escalate (Correct answer)
- To count the number of occupied rooms
- To verify employee time cards
Correct answer: To identify maintenance issues, safety hazards, and cleanliness deviations before they escalate
Regular property walk-throughs catch small problems early—leaking faucets, burnt-out lights, worn carpets—before they become expensive repairs or guest complaints.
CHP Housekeeping & Property Maintenance 2
A room attendant discovers a guest's medication on the nightstand during turndown service.
What is the correct action?