Change Management Change Management MCQ 5

Question 1

Which force field analysis concept was developed by Kurt Lewin?

Accepted Answer

Driving forces push toward change while restraining forces resist it

Answer

Lewin's Force Field Analysis posits that change occurs when driving forces outweigh restraining forces in a given situation.

Question 2

An organization implementing ERP software experiences widespread user rejection six months post-launch. The most likely root cause is:

Accepted Answer

Insufficient change management and user adoption planning

Answer

Most ERP failures are attributed to insufficient attention to people-side factors like training, communication, and change readiness rather than technical issues.

Question 3

Which approach to managing resistance involves offering incentives or concessions to key resistors?

Accepted Answer

Negotiation and agreement

Answer

Negotiation involves offering tangible concessions or incentives to influential resistors to gain their cooperation.

Question 4

A 'change readiness assessment' is conducted to:

Accepted Answer

Gauge the organization's capacity and willingness to undertake a change

Answer

A readiness assessment evaluates current culture, leadership alignment, prior change history, and employee sentiment to identify gaps before the change begins.

Question 5

Which of the following is an example of a 'structural' lever for sustaining change?

Accepted Answer

Revising job descriptions and performance metrics to align with new behaviors

Answer

Structural levers like updated job descriptions, KPIs, and reward systems embed the change into the formal organization, making the new way the expected way.

Change Management Practice Test

Change Management Practice Test

Change Management Change Management MCQ 5