Change Management Change Management MCQ 2 — Questions and Answers
Question 1: Which Kotter step directly follows 'Creating a Guiding Coalition'?
- Developing a Change Vision (Correct answer)
- Establishing Urgency
- Anchoring Changes in Culture
- Generating Short-Term Wins
Correct answer: Developing a Change Vision
Kotter's step 3 is Developing a Vision and Strategy, which comes right after building the guiding coalition.
Question 2: In the ADKAR model, what does the 'R' stand for?
- Readiness
- Reinforcement (Correct answer)
- Resistance
- Resilience
Correct answer: Reinforcement
ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement.
Question 3: A change manager notices employees reverting to old processes after a successful rollout. Which ADKAR element is most likely missing?
- Awareness
- Desire
- Ability
- Reinforcement (Correct answer)
Correct answer: Reinforcement
Reinforcement ensures people do not slip back to old behaviors after the change is implemented.
Question 4: Which change management approach focuses primarily on the psychological and emotional journey of individuals through change?
- Lewin's Three-Step Model
- Bridges' Transition Model (Correct answer)
- McKinsey 7-S Framework
- Prosci ADKAR
Correct answer: Bridges' Transition Model
Bridges' Transition Model differentiates between the external 'change' event and the internal psychological 'transition' people experience.
Question 5: What is the primary purpose of a stakeholder analysis in change management?
- To determine budget allocation for the project
- To identify who will be affected and their level of influence (Correct answer)
- To create a project timeline
- To assign roles to the change team
Correct answer: To identify who will be affected and their level of influence
Stakeholder analysis maps individuals by their interest and influence to tailor engagement strategies accordingly.
Question 6: Which resistance strategy involves involving resistors in planning the change to reduce opposition?
- Coercion
- Facilitation
- Participation and involvement (Correct answer)
- Negotiation
Correct answer: Participation and involvement
Kotter and Schlesinger's participation strategy brings resistors into the process, giving them ownership and reducing opposition.
Question 7: In Lewin's change model, the 'Refreeze' stage is intended to:
- Identify the need for change
- Unsettle current norms to allow change
- Stabilize the new state as the standard (Correct answer)
- Communicate the change vision
Correct answer: Stabilize the new state as the standard
Refreezing solidifies the new behaviors and processes so they become the accepted norm.
Change Management Change Management MCQ 2
Which Kotter step directly follows 'Creating a Guiding Coalition'?