Change Management Change Management MCQ 5 — Questions and Answers
Question 1: Which force field analysis concept was developed by Kurt Lewin?
- Driving forces push toward change while restraining forces resist it (Correct answer)
- Change always requires equal driving and restraining forces
- Restraining forces must be eliminated before driving forces can act
- Force field analysis only applies to structural changes
Correct answer: Driving forces push toward change while restraining forces resist it
Lewin's Force Field Analysis posits that change occurs when driving forces outweigh restraining forces in a given situation.
Question 2: An organization implementing ERP software experiences widespread user rejection six months post-launch. The most likely root cause is:
- Inadequate technical testing
- Insufficient change management and user adoption planning (Correct answer)
- Poor vendor selection
- Exceeding the project budget
Correct answer: Insufficient change management and user adoption planning
Most ERP failures are attributed to insufficient attention to people-side factors like training, communication, and change readiness rather than technical issues.
Question 3: Which approach to managing resistance involves offering incentives or concessions to key resistors?
- Participation
- Negotiation and agreement (Correct answer)
- Coercion
- Education and communication
Correct answer: Negotiation and agreement
Negotiation involves offering tangible concessions or incentives to influential resistors to gain their cooperation.
Question 4: A 'change readiness assessment' is conducted to:
- Determine the technical requirements of the new system
- Gauge the organization's capacity and willingness to undertake a change (Correct answer)
- Evaluate the financial return on the change investment
- Assign accountability for change tasks
Correct answer: Gauge the organization's capacity and willingness to undertake a change
A readiness assessment evaluates current culture, leadership alignment, prior change history, and employee sentiment to identify gaps before the change begins.
Question 5: Which of the following is an example of a 'structural' lever for sustaining change?
- Hosting town hall meetings to discuss the change
- Revising job descriptions and performance metrics to align with new behaviors (Correct answer)
- Sending weekly change update emails
- Celebrating early adopters publicly
Correct answer: Revising job descriptions and performance metrics to align with new behaviors
Structural levers like updated job descriptions, KPIs, and reward systems embed the change into the formal organization, making the new way the expected way.
Question 6: In Prosci's research, which factor is most frequently cited as the top contributor to change success?
- Adequate budget allocation
- Active and visible executive sponsorship (Correct answer)
- Detailed project planning
- Experienced change management consultants
Correct answer: Active and visible executive sponsorship
Prosci's benchmarking studies consistently identify active and visible sponsorship as the number-one success factor in change initiatives.
Question 7: Which of the following scenarios represents 'scope creep' risk in a change management context?
- Stakeholders request the change plan be updated with new adoption metrics
- Additional departments are added to the change initiative without adjusting resources or timelines (Correct answer)
- A project sponsor is replaced mid-initiative
- Employees require more training sessions than originally planned
Correct answer: Additional departments are added to the change initiative without adjusting resources or timelines
Scope creep occurs when additional groups or deliverables are added to a change initiative without corresponding adjustments to resources, timeline, or budget.
Change Management Change Management MCQ 5
Which force field analysis concept was developed by Kurt Lewin?