Change Management Change Management Organizational Readiness & Resistance 2

Question 1

What is 'passive resistance' to organizational change?

Accepted Answer

Covert non-compliance such as delaying adoption or quietly maintaining old processes

Answer

Passive resistance is less visible but equally damaging — employees appear to comply while subtly avoiding or delaying adoption of new behaviors.

Question 2

How does 'change capacity' differ from 'change capability'?

Accepted Answer

Capacity refers to the bandwidth to absorb more change, while capability refers to the skills needed to execute change effectively

Answer

Capacity is the organizational bandwidth available for additional change, while capability refers to the knowledge and skills needed to execute change well.

Question 3

What is the purpose of a stakeholder resistance plan in change management?

Accepted Answer

To identify, anticipate, and develop strategies to address resistance from key stakeholders

Answer

A resistance management plan proactively identifies potential resistors and tailors strategies to address their specific concerns and barriers.

Question 4

Which tool is commonly used to assess stakeholder readiness and commitment levels for a change initiative?

Accepted Answer

Commitment or readiness assessment matrix

Answer

A commitment or readiness matrix plots stakeholders' current versus desired levels of support, helping change managers focus engagement efforts.

Question 5

What does 'change saturation' mean in an organizational context?

Accepted Answer

The organization has more changes underway than its capacity to effectively absorb them

Answer

Change saturation occurs when the volume of simultaneous changes overwhelms the organization's ability to adapt, leading to fatigue and reduced effectiveness.

Change Management Practice Test

Change Management Practice Test

Change Management Change Management Organizational Readiness & Resistance 2