Change Management Change Management Organizational Readiness & Resistance 2

Question 1

What is 'passive resistance' to organizational change?

Accepted Answer

Covert non-compliance such as delaying adoption or quietly maintaining old processes

Answer

Openly confronting change leaders in all-hands meetings

Answer

Formally documenting written objections to the change plan

Answer

Advocating against the change in external forums

Question 2

How does 'change capacity' differ from 'change capability'?

Accepted Answer

Capacity refers to the bandwidth to absorb more change, while capability refers to the skills needed to execute change effectively

Answer

They are interchangeable terms in change management

Answer

Capability is about budget and capacity is about time

Answer

Capacity is a leadership trait and capability is a technical skill

Question 3

What is the purpose of a stakeholder resistance plan in change management?

Accepted Answer

To identify, anticipate, and develop strategies to address resistance from key stakeholders

Answer

To discipline employees who resist change

Answer

To document all change requests submitted by stakeholders

Answer

To track which stakeholders have attended change management training

Question 4

Which tool is commonly used to assess stakeholder readiness and commitment levels for a change initiative?

Accepted Answer

Commitment or readiness assessment matrix

Answer

Gantt chart

Answer

Risk register

Answer

SWOT analysis

Question 5

What does 'change saturation' mean in an organizational context?

Accepted Answer

The organization has more changes underway than its capacity to effectively absorb them

Answer

All employees have completed required change training

Answer

The change initiative has reached its implementation endpoint

Answer

All change goals and milestones have been achieved

Question 6

Why is assessing organizational readiness BEFORE launching a change initiative considered a best practice?

Accepted Answer

It identifies gaps in capability, capacity, and commitment that can be addressed proactively to improve success rates

Answer

It delays the change unnecessarily and wastes resources

Answer

It is a regulatory requirement in all industries

Answer

It replaces the need for a formal change management plan