CGM Strategic Planning & Leadership 5

Question 1

A core competency is best defined as:

Accepted Answer

A unique capability that provides competitive advantage across products or markets

Answer

Core competencies are hard-to-copy strengths that create value across the business.

Question 2

Which of the following is a lagging indicator in a performance management system?

Accepted Answer

Quarterly net profit

Answer

Profit reports results after the fact, while the others predict future outcomes.

Question 3

When a GM delegates a task effectively, which element must remain with the manager?

Accepted Answer

Ultimate accountability

Answer

Responsibility can be delegated but ultimate accountability stays with the manager.

Question 4

Which strategic level typically defines how a business unit competes within a particular industry?

Accepted Answer

Business-level strategy

Answer

Business-level strategy addresses competitive positioning of a single unit or product line.

Question 5

Resistance to change is most effectively reduced when leaders:

Accepted Answer

Involve employees early and explain the reasons for change

Answer

Participation and clear communication build understanding and ownership.

CGM - Certified General Manager Practice Test