CDT Troubleshooting & Problem Resolution 2

Question 1

A document management system returns a 'file locked' error when multiple users attempt to open the same record. What is the FIRST step to resolve this?

Accepted Answer

Identify which user or process holds the lock and release it safely

Answer

Identifying the lock owner and releasing it safely prevents data corruption and avoids disrupting other users.

Question 2

Users report that full-text search in the document repository returns no results even though documents exist. Which component should be investigated first?

Accepted Answer

The indexing service to confirm it is running and up to date

Answer

Full-text search depends on a current index; a stopped or stale indexing service is the most common cause of empty results.

Question 3

A scanned document appears correctly in the capture software but is stored with a blank page in the repository. What is the MOST likely cause?

Accepted Answer

A blank-page detection setting that is misidentifying content pages

Answer

Blank-page detection algorithms with incorrect thresholds can mistakenly discard content-bearing pages during ingestion.

Question 4

A retention policy is failing to auto-delete records that have passed their disposition date. Which of the following is the MOST likely root cause?

Accepted Answer

The disposition engine job is not scheduled or has failed silently

Answer

A failed or unscheduled disposition job is the most common reason automated record destruction does not execute on time.

Question 5

After a system upgrade, users can open documents but cannot annotate them. What should the administrator check first?

Accepted Answer

Whether the annotation service or plugin was re-enabled post-upgrade

Answer

Upgrades frequently disable or reset annotation services and plugins, which must be explicitly re-enabled after migration.

(CDT) Certified Document Technologist Practice Test

(CDT) Certified Document Technologist Practice Test

CDT Troubleshooting & Problem Resolution 2