CDT Troubleshooting & Problem Resolution 2 — Questions and Answers
Question 1: A document management system returns a 'file locked' error when multiple users attempt to open the same record. What is the FIRST step to resolve this?
- Restart the DMS server immediately
- Identify which user or process holds the lock and release it safely (Correct answer)
- Delete the lock file from the server directory
- Restore the document from the most recent backup
Correct answer: Identify which user or process holds the lock and release it safely
Identifying the lock owner and releasing it safely prevents data corruption and avoids disrupting other users.
Question 2: Users report that full-text search in the document repository returns no results even though documents exist. Which component should be investigated first?
- Network firewall rules blocking search queries
- The indexing service to confirm it is running and up to date (Correct answer)
- User permission settings on individual documents
- The database replication status
Correct answer: The indexing service to confirm it is running and up to date
Full-text search depends on a current index; a stopped or stale indexing service is the most common cause of empty results.
Question 3: A scanned document appears correctly in the capture software but is stored with a blank page in the repository. What is the MOST likely cause?
- Incorrect MIME type assigned during upload
- A blank-page detection setting that is misidentifying content pages (Correct answer)
- A corrupted network packet during transmission
- An unsupported color depth in the document format
Correct answer: A blank-page detection setting that is misidentifying content pages
Blank-page detection algorithms with incorrect thresholds can mistakenly discard content-bearing pages during ingestion.
Question 4: A retention policy is failing to auto-delete records that have passed their disposition date. Which of the following is the MOST likely root cause?
- The records are checked out to an active user
- The disposition engine job is not scheduled or has failed silently (Correct answer)
- The storage volume is full
- The records are classified as vital and require manual review
Correct answer: The disposition engine job is not scheduled or has failed silently
A failed or unscheduled disposition job is the most common reason automated record destruction does not execute on time.
Question 5: After a system upgrade, users can open documents but cannot annotate them. What should the administrator check first?
- Whether the annotation service or plugin was re-enabled post-upgrade (Correct answer)
- Network bandwidth between client and server
- The size limit on individual document files
- Whether SSL certificates were renewed
Correct answer: Whether the annotation service or plugin was re-enabled post-upgrade
Upgrades frequently disable or reset annotation services and plugins, which must be explicitly re-enabled after migration.
Question 6: A workflow route that was functioning correctly is now skipping the approval step and moving documents directly to final disposition. What should be reviewed first?
- The server CPU load at the time of workflow execution
- Conditional routing rules or threshold changes in the workflow definition (Correct answer)
- The email notification template for the approver
- The document's metadata schema version
Correct answer: Conditional routing rules or threshold changes in the workflow definition
Changes to conditional routing logic or approval thresholds in the workflow definition can cause steps to be bypassed unexpectedly.
Question 7: A CDT professional discovers that OCR-converted documents have high character error rates only on pages with colored backgrounds. What is the BEST corrective action?
- Re-scan documents using a higher DPI setting
- Apply grayscale or binarization pre-processing before OCR (Correct answer)
- Upgrade the OCR engine to the latest version
- Increase the server memory allocated to the OCR process
Correct answer: Apply grayscale or binarization pre-processing before OCR
Converting colored backgrounds to grayscale or binary images removes noise that causes OCR misreads on non-white page backgrounds.
CDT Troubleshooting & Problem Resolution 2
A document management system returns a 'file locked' error when multiple users attempt to open the same record.
What is the FIRST step to resolve this?