CDT CDT Workflow & Process Management 2

Question 1

What is the purpose of a workflow SLA (Service Level Agreement) in document management?

Accepted Answer

Set measurable standards for document processing timeframes and accountability

Answer

SLAs in document workflows define measurable time standards for processing, review, and approval steps, providing the benchmark against which performance is measured.

Question 2

What is 'straight-through processing' (STP) in document workflow management?

Accepted Answer

Automated end-to-end document processing without any human intervention

Answer

Straight-through processing (STP) automates the entire document workflow from receipt to final disposition without requiring any manual handling steps.

Question 3

Which process improvement methodology is commonly used to identify and eliminate document workflow inefficiencies?

Accepted Answer

Six Sigma DMAIC

Answer

Six Sigma's DMAIC (Define, Measure, Analyze, Improve, Control) methodology uses data-driven analysis to systematically identify and eliminate inefficiencies in document workflows.

Question 4

What is version control's primary role in document workflow management?

Accepted Answer

Tracking document changes and maintaining a history of all revisions

Answer

Version control tracks all changes made to documents, maintains a complete history of revisions, and ensures team members always access the most current approved version.

Question 5

What distinguishes ad-hoc workflows from structured workflows in document management?

Accepted Answer

Ad-hoc workflows are dynamically defined by users; structured workflows follow predefined fixed paths

Answer

Structured workflows follow rigid predefined routing paths, while ad-hoc workflows allow participants to dynamically define or modify routing steps based on the specific document's needs.

(CDT) Certified Document Technologist Practice Test

(CDT) Certified Document Technologist Practice Test

CDT CDT Workflow & Process Management 2