CDT CDT Workflow & Process Management 2 — Questions and Answers
Question 1: What is the purpose of a workflow SLA (Service Level Agreement) in document management?
- Define software licensing terms
- Set measurable standards for document processing timeframes and accountability (Correct answer)
- Specify hardware warranty coverage
- Govern employee performance reviews
Correct answer: Set measurable standards for document processing timeframes and accountability
SLAs in document workflows define measurable time standards for processing, review, and approval steps, providing the benchmark against which performance is measured.
Question 2: What is 'straight-through processing' (STP) in document workflow management?
- Linear sequential file naming
- Automated end-to-end document processing without any human intervention (Correct answer)
- Direct database write operations
- Uncompressed file storage
Correct answer: Automated end-to-end document processing without any human intervention
Straight-through processing (STP) automates the entire document workflow from receipt to final disposition without requiring any manual handling steps.
Question 3: Which process improvement methodology is commonly used to identify and eliminate document workflow inefficiencies?
- Six Sigma DMAIC (Correct answer)
- TCP/IP model
- OSI model
- Agile sprint planning
Correct answer: Six Sigma DMAIC
Six Sigma's DMAIC (Define, Measure, Analyze, Improve, Control) methodology uses data-driven analysis to systematically identify and eliminate inefficiencies in document workflows.
Question 4: What is version control's primary role in document workflow management?
- Controlling network firmware versions
- Tracking document changes and maintaining a history of all revisions (Correct answer)
- Managing software release schedules
- Controlling printer driver updates
Correct answer: Tracking document changes and maintaining a history of all revisions
Version control tracks all changes made to documents, maintains a complete history of revisions, and ensures team members always access the most current approved version.
Question 5: What distinguishes ad-hoc workflows from structured workflows in document management?
- Differences in file storage location
- Ad-hoc workflows are dynamically defined by users; structured workflows follow predefined fixed paths (Correct answer)
- Differences in supported file formats
- Differences in document size limits
Correct answer: Ad-hoc workflows are dynamically defined by users; structured workflows follow predefined fixed paths
Structured workflows follow rigid predefined routing paths, while ad-hoc workflows allow participants to dynamically define or modify routing steps based on the specific document's needs.
Question 6: What is the primary benefit of integrating a document workflow system with an ERP platform?
- Reduce physical storage space costs
- Eliminate manual data re-entry by automatically syncing document data with business transactions (Correct answer)
- Improve scanned image resolution
- Increase network throughput speed
Correct answer: Eliminate manual data re-entry by automatically syncing document data with business transactions
ERP integration enables automatic synchronization of document data with business transactions, eliminating manual re-entry errors and creating a seamless connection between document processing and core business operations.
CDT CDT Workflow & Process Management 2
What is the purpose of a workflow SLA (Service Level Agreement) in document management?