CCMC CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers 3

Question 1

Which case management function involves identifying formal and informal community supports and linking clients to those resources?

Accepted Answer

Resource identification and referral

Answer

Resource identification and referral is a core case management function that involves locating both formal services (agencies, programs) and informal supports (family, volunteers) and connecting clients to them.

Question 2

A case manager is preparing a discharge plan for a patient with limited English proficiency. Which community support is legally required under Title VI of the Civil Rights Act?

Accepted Answer

Access to free language assistance services

Answer

Title VI of the Civil Rights Act requires federally funded healthcare entities to provide meaningful access to individuals with limited English proficiency, which includes free language assistance services such as interpreters.

Question 3

Which term describes the process of evaluating whether a client successfully connected with and used the community resource to which they were referred?

Accepted Answer

Referral follow-up and closure

Answer

Referral follow-up and closure involves confirming that the client actually accessed the referred service and that their need was addressed, ensuring accountability in the case management process.

Question 4

An elderly client living alone needs transportation to medical appointments. Which community program MOST directly addresses this need at low or no cost?

Accepted Answer

Medicaid non-emergency medical transportation (NEMT)

Answer

Medicaid's non-emergency medical transportation (NEMT) benefit provides eligible beneficiaries with free rides to and from medical appointments, making it the primary low-cost option for Medicaid-enrolled clients.

Question 5

Which approach does a case manager use when they personally introduce a client to a community service provider rather than giving a referral phone number?

Accepted Answer

Warm handoff

Answer

A warm handoff involves the case manager directly facilitating the connection—often with a phone call or introduction—to increase the likelihood the client follows through with the referral.

CCMC - Commission for Case Manager Certification Practice Test

CCMC - Commission for Case Manager Certification Practice Test

CCMC CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers 3