CCMC - Commission for Case Manager Case Management Process Questions and Answers

Question 1

A case manager is assigned a new client who was recently hospitalized for a COPD exacerbation.
During the initial meeting, the case manager gathers information about the client's medical history, home environment, support systems, and health literacy.
This phase of the case management process is best described as:

Accepted Answer

Assessment

Answer

Screening

Answer

Planning

Answer

Implementation

Question 2

Which of the following activities is the primary focus during the 'Implementation' phase of the case management process?

Accepted Answer

Executing the specific actions and services outlined in the case management plan.

Answer

Determining if the client is appropriate for case management services.

Answer

Developing specific, measurable, and time-bound goals with the client.

Answer

Measuring the effectiveness of the care plan against the desired outcomes.

Question 3

A case manager is working with a client to create a plan of care. They collaboratively establish short-term objectives and long-term goals designed to meet the client's needs identified during the assessment. This action-oriented and time-specific process is known as:

Accepted Answer

Planning

Answer

Stratifying Risk

Answer

Following-Up

Answer

Evaluating

Question 4

A client is being discharged from a skilled nursing facility to their home. The case manager arranges for home health services, durable medical equipment delivery, and a follow-up appointment with the primary care physician. Two days after discharge, the case manager calls the client to check on their status, review medications, and confirm that services are in place. This follow-up call is a critical component of which case management phase?

Accepted Answer

Monitoring/Following-Up

Answer

Assessment

Answer

Planning

Answer

Screening

Question 5

The initial phase of the case management process, where a case manager reviews information to determine if a client meets the criteria for case management services, is known as:

Accepted Answer

Screening

Answer

Assessment

Answer

Evaluation

Answer

Planning

Question 6

In the final phase of the case management process for a specific episode of care, the case manager conducts a cost-benefit analysis, measures clinical outcomes against initial goals, and assesses the client's satisfaction and self-care management ability. This phase is best described as:

Accepted Answer

Evaluating

Answer

Implementing

Answer

Transitioning

Answer

Assessing