CCMC CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers 3

Question 1

Which case management function involves identifying formal and informal community supports and linking clients to those resources?

Accepted Answer

Resource identification and referral

Answer

Utilization management

Answer

Concurrent review

Answer

Prior authorization

Question 2

A case manager is preparing a discharge plan for a patient with limited English proficiency. Which community support is legally required under Title VI of the Civil Rights Act?

Accepted Answer

Access to free language assistance services

Answer

Bilingual nursing staff at all times

Answer

Translation of all insurance documents

Answer

Interpreter fees covered by the patient

Question 3

Which term describes the process of evaluating whether a client successfully connected with and used the community resource to which they were referred?

Accepted Answer

Referral follow-up and closure

Answer

Warm handoff

Answer

Preadmission screening

Answer

Discharge summary

Question 4

An elderly client living alone needs transportation to medical appointments. Which community program MOST directly addresses this need at low or no cost?

Accepted Answer

Medicaid non-emergency medical transportation (NEMT)

Answer

Medicare Advantage transportation benefit only

Answer

Employer-sponsored commuter benefits

Answer

ADA paratransit for airline travel

Question 5

Which approach does a case manager use when they personally introduce a client to a community service provider rather than giving a referral phone number?

Accepted Answer

Warm handoff

Answer

Cold referral

Answer

Concurrent review

Answer

Level of care determination

Question 6

Which federal law protects individuals with disabilities from discrimination in programs and services offered by state and local government agencies, directly impacting community resource access?

Accepted Answer

Title II of the ADA

Answer

HIPAA

Answer

ERISA

Answer

COBRA