CCM Quality Management Principles 2

Question 1

Which quality management tool is used to identify the root cause of a defect by repeatedly asking 'why' until the underlying issue is found?

Accepted Answer

Five Whys Analysis

Answer

The Five Whys technique iteratively asks 'why' a problem occurred to drill down to the root cause rather than treating symptoms.

Question 2

In construction quality management, a 'punch list' is best described as:

Accepted Answer

A document listing incomplete or deficient items requiring correction before final acceptance

Answer

A punch list documents items that must be completed or corrected before substantial or final completion is granted.

Question 3

What does 'conformance to requirements' mean in the context of construction quality?

Accepted Answer

Ensuring work matches specified standards and contract documents

Answer

Conformance to requirements means that construction work meets all criteria defined in project specifications and contract documents.

Question 4

A construction manager notices concrete test cylinders are consistently failing at 28 days. Which action reflects a corrective action approach?

Accepted Answer

Investigating the water-cement ratio and adjusting the mix design

Answer

Corrective action addresses the root cause—in this case, reviewing and adjusting the concrete mix design—not just documenting the symptom.

Question 5

Which of the following best describes 'prevention costs' in quality cost accounting?

Accepted Answer

Costs incurred to avoid defects from occurring, such as training and planning

Answer

Prevention costs are investments made upfront—training, planning, process design—to keep defects from occurring in the first place.

(CCM) Certified Construction Manager Practice Test