CCM Quality Management Principles 2

Question 1

Which quality management tool is used to identify the root cause of a defect by repeatedly asking 'why' until the underlying issue is found?

Accepted Answer

Five Whys Analysis

Answer

Pareto Chart

Answer

Control Chart

Answer

Scatter Diagram

Question 2

In construction quality management, a 'punch list' is best described as:

Accepted Answer

A document listing incomplete or deficient items requiring correction before final acceptance

Answer

A list of subcontractors scheduled for work

Answer

A schedule of quality inspections

Answer

A log of change orders submitted by contractors

Question 3

What does 'conformance to requirements' mean in the context of construction quality?

Accepted Answer

Ensuring work matches specified standards and contract documents

Answer

Meeting the lowest possible cost threshold

Answer

Satisfying only the owner's verbal preferences

Answer

Achieving the fastest possible schedule

Question 4

A construction manager notices concrete test cylinders are consistently failing at 28 days. Which action reflects a corrective action approach?

Accepted Answer

Investigating the water-cement ratio and adjusting the mix design

Answer

Increasing the frequency of cylinder tests

Answer

Documenting the failures and moving on

Answer

Requesting the owner accept lower strength concrete

Question 5

Which of the following best describes 'prevention costs' in quality cost accounting?

Accepted Answer

Costs incurred to avoid defects from occurring, such as training and planning

Answer

Costs to repair defective work after completion

Answer

Costs of testing and inspecting finished work

Answer

Legal costs from owner claims

Question 6

On a control chart, what does a point falling outside the Upper Control Limit (UCL) indicate?

Accepted Answer

A special or assignable cause of variation requiring investigation

Answer

The process is performing within acceptable variation

Answer

A common cause of variation

Answer

The project is ahead of schedule

Question 7

ISO 9001 is best characterized as a quality management standard that emphasizes:

Accepted Answer

A process-based approach with documented procedures and continual improvement

Answer

Prescribing exact construction methods and materials

Answer

Minimizing project cost above all else

Answer

Eliminating all contractor discretion