CCM Ethical & Legal Issues in Care Management 3

Question 1

When a care manager faces a complex ethical dilemma, the FIRST recommended step is to:

Accepted Answer

Apply a structured ethical decision-making framework

Answer

Applying a systematic ethical decision-making framework ensures all relevant principles, stakeholders, and options are considered before reaching a conclusion.

Question 2

The ethical concept of 'veracity' as applied to case management refers to:

Accepted Answer

Being truthful and honest in all professional communications

Answer

Veracity is the ethical obligation to be truthful, transparent, and non-deceptive in all professional interactions with patients, families, and colleagues.

Question 3

A care manager suspects a patient is a victim of elder abuse. The MOST appropriate action is to:

Accepted Answer

Report the suspected abuse to the appropriate authorities

Answer

Care managers are mandated reporters and are legally required to report suspected elder abuse to Adult Protective Services or other appropriate authorities.

Question 4

When a patient and their family disagree about care goals, the care manager's BEST approach is to:

Accepted Answer

Advocate for the patient's expressed wishes while facilitating open communication

Answer

The care manager's primary ethical obligation is to the patient, requiring advocacy for the patient's expressed preferences while promoting constructive communication among all parties.

Question 5

Dual relationships in care management are ethically problematic primarily because they:

Accepted Answer

Can compromise the care manager's professional judgment and objectivity

Answer

Dual relationships — such as providing professional care to a friend or family member — can impair the care manager's ability to remain objective and act solely in the patient's best professional interest.

(CCM) Certified Care Management Professional Practice Test

(CCM) Certified Care Management Professional Practice Test

CCM Ethical & Legal Issues in Care Management 3