CCM CCM Psychosocial & Behavioral Health Support

Question 1

Which screening tool is most commonly used by CCM case managers to identify depression in patients with chronic illness?

Accepted Answer

PHQ-9

Answer

GAD-7

Answer

CAGE-AID

Answer

MMSE

Question 2

A case manager notices a client with diabetes is consistently non-adherent to medications. The BEST first step is to:

Accepted Answer

Assess for psychosocial barriers such as depression or financial stress

Answer

Notify the physician immediately

Answer

Discharge the client from the program

Answer

Increase the frequency of follow-up calls

Question 3

Which motivational interviewing technique involves reflecting back what a client has said to encourage further exploration?

Accepted Answer

Reflective listening

Answer

Affirmation

Answer

Open-ended questioning

Answer

Summarizing

Question 4

Social determinants of health (SDOH) that a CCM case manager should routinely assess include all of the following EXCEPT:

Accepted Answer

Medication brand preference

Answer

Housing stability

Answer

Food security

Answer

Transportation access

Question 5

When a client with a serious mental illness (SMI) refuses all recommended care, the case manager's ethical obligation is to:

Accepted Answer

Respect autonomy while exploring concerns and offering alternatives

Answer

Document refusal and close the case

Answer

Immediately request guardianship

Answer

Override the refusal and schedule appointments

Question 6

The biopsychosocial model of care management emphasizes that health outcomes are influenced by:

Accepted Answer

The interaction of biological, psychological, and social factors

Answer

Biological factors alone

Answer

Psychological factors alone

Answer

Social factors alone