CCM Ethical & Legal Issues in Care Management 3

Question 1

When a care manager faces a complex ethical dilemma, the FIRST recommended step is to:

Accepted Answer

Apply a structured ethical decision-making framework

Answer

Consult an attorney immediately

Answer

Follow existing hospital policy without independent analysis

Answer

Defer all decisions to the treating physician

Question 2

The ethical concept of 'veracity' as applied to case management refers to:

Accepted Answer

Being truthful and honest in all professional communications

Answer

Maintaining strict patient confidentiality at all times

Answer

Providing equitable care regardless of patient background

Answer

Respecting the patient's right to make independent decisions

Question 3

A care manager suspects a patient is a victim of elder abuse. The MOST appropriate action is to:

Accepted Answer

Report the suspected abuse to the appropriate authorities

Answer

Discuss concerns privately only with the patient's family

Answer

Document observations but take no additional action

Answer

Confront the suspected abuser directly

Question 4

When a patient and their family disagree about care goals, the care manager's BEST approach is to:

Accepted Answer

Advocate for the patient's expressed wishes while facilitating open communication

Answer

Always defer to the family to preserve relationships

Answer

Defer all final decisions to the attending physician

Answer

Withdraw from the case to avoid involvement in the conflict

Question 5

Dual relationships in care management are ethically problematic primarily because they:

Accepted Answer

Can compromise the care manager's professional judgment and objectivity

Answer

Significantly increase the care manager's administrative workload

Answer

Are universally prohibited under federal law

Answer

Require extensive additional documentation

Question 6

An ethics committee in a healthcare organization primarily serves to:

Accepted Answer

Provide multidisciplinary consultation and guidance on complex ethical cases

Answer

Issue binding legal rulings for the institution

Answer

Eliminate the need for individual ethical decision-making by staff

Answer

Enforce disciplinary actions against employees who violate policy

Question 7

Which ethical principle specifically guides care managers to keep promises and fulfill their professional obligations to patients?

Accepted Answer

Fidelity

Answer

Veracity

Answer

Autonomy

Answer

Justice