CALA Leadership & Ethics 2

Question 1

A staff member reports witnessing a colleague verbally demean a resident with dementia. As administrator, what is your FIRST action?

Accepted Answer

Document the incident and begin a formal investigation

Answer

Documenting and investigating ensures due process while protecting the resident from further harm.

Question 2

Which leadership style is MOST effective when an assisted living facility is undergoing a major regulatory change requiring rapid staff adaptation?

Accepted Answer

Transformational

Answer

Transformational leadership inspires staff to embrace change by communicating vision and building commitment.

Question 3

An administrator discovers that a department head has been falsifying care documentation to meet compliance metrics. The ethical obligation is to:

Accepted Answer

Report the falsification internally and to the appropriate regulatory body

Answer

Falsifying care records is a serious ethical and legal violation requiring mandatory reporting regardless of apparent outcomes.

Question 4

Which principle best describes an administrator's duty to act in the best interest of residents even when it conflicts with family preferences?

Accepted Answer

Beneficence

Answer

Beneficence means actively promoting residents' well-being, which may sometimes override family wishes if those wishes harm the resident.

Question 5

A new administrator wants to build a culture of ethical decision-making. The MOST effective long-term strategy is:

Accepted Answer

Integrating ethics into hiring, orientation, ongoing supervision, and performance reviews

Answer

Embedding ethics across all employment touchpoints creates sustainable cultural norms rather than compliance-only behavior.

(CALA) Certified Assisted Living Administrator Practice Test