CALA CALA Quality Assurance & Improvement

Question 1

What is the primary goal of a Quality Assurance and Performance Improvement (QAPI) program in an assisted living facility?

Accepted Answer

To systematically identify, measure, and improve the quality and safety of resident care and services

Answer

To satisfy state licensing requirements only

Answer

To reduce facility marketing costs

Answer

To generate data for financial audits

Question 2

Which quality indicator is most directly associated with resident safety in an assisted living facility?

Accepted Answer

Fall rate and fall-with-injury rate

Answer

Staff overtime hours

Answer

Occupancy percentage

Answer

Marketing inquiry volume

Question 3

What is a 'root cause analysis' (RCA) used for in assisted living quality improvement?

Accepted Answer

Identifying the underlying cause(s) of an adverse event or near-miss to prevent recurrence

Answer

Reviewing annual financial statements

Answer

Evaluating staff performance for annual reviews

Answer

Assessing marketing campaign effectiveness

Question 4

Which tool is commonly used in quality improvement to map out the steps in a care process and identify where problems may occur?

Accepted Answer

Process flow diagram (flowchart)

Answer

SWOT analysis

Answer

Balance sheet

Answer

Gantt chart

Question 5

What is the purpose of benchmarking in assisted living quality assurance?

Accepted Answer

Comparing a facility's performance metrics against industry standards or top-performing peers to identify improvement opportunities

Answer

Setting employee salary ranges based on market data

Answer

Evaluating construction costs for facility renovation

Answer

Comparing admission rates to competitor facilities

Question 6

How does resident and family satisfaction data support quality improvement in an assisted living facility?

Accepted Answer

It provides direct feedback identifying care and service areas needing improvement and highlights what the facility does well

Answer

It is only used for marketing brochures

Answer

It replaces clinical quality indicators

Answer

It is used solely to determine staff bonuses