CALA CALA Marketing & Admissions

Question 1

Which document is legally required before a prospective resident can be admitted to a US assisted living facility?

Accepted Answer

A signed admission agreement outlining services, fees, and resident rights

Answer

A signed admission agreement is legally required prior to or at the time of admission, outlining the services to be provided, associated fees, and resident rights.

Question 2

What is the primary purpose of an assisted living facility's 'level of care assessment' conducted during the admissions process?

Accepted Answer

To determine if the facility can meet the prospective resident's needs and establish appropriate service pricing

Answer

The level of care assessment evaluates a prospective resident's functional and medical needs to determine whether the facility can safely meet those needs and to establish appropriate care and pricing levels.

Question 3

Which marketing strategy is most effective for generating referrals to an assisted living facility from healthcare professionals?

Accepted Answer

Building relationships with hospital discharge planners, social workers, and physicians

Answer

Cultivating relationships with hospital discharge planners, social workers, and physicians generates high-quality referrals because these professionals guide families navigating care transitions.

Question 4

Under fair housing laws, an assisted living facility may NOT refuse admission based on which of the following?

Accepted Answer

Race, color, national origin, religion, sex, familial status, or disability

Answer

The Fair Housing Act prohibits discrimination in housing based on race, color, national origin, religion, sex, familial status, or disability.

Question 5

What is the role of a 'move-in coordinator' or admissions director in an assisted living facility?

Accepted Answer

To guide prospective residents and families through the inquiry, tour, assessment, and admission process

Answer

The admissions director or move-in coordinator manages the entire sales and admissions process, from initial inquiry through touring, assessment, paperwork, and the resident's move-in day.

(CALA) Certified Assisted Living Administrator Practice Test

(CALA) Certified Assisted Living Administrator Practice Test

CALA CALA Marketing & Admissions