Business Services AI Business Services 2

Question 1

Which AI technique is most commonly used to personalize customer product recommendations in e-commerce?

Accepted Answer

Collaborative filtering

Answer

Collaborative filtering analyzes patterns across many users to recommend products based on similar customers' behaviors.

Question 2

A company wants to reduce customer churn. Which AI application best addresses this goal?

Accepted Answer

Predictive analytics to identify at-risk customers

Answer

Predictive analytics models customer behavior data to flag customers likely to cancel, enabling proactive retention efforts.

Question 3

What does 'AI-as-a-Service' (AIaaS) primarily allow businesses to do?

Accepted Answer

Access AI capabilities via cloud APIs without building models from scratch

Answer

AIaaS platforms like AWS AI, Google Cloud AI, and Azure AI provide pre-built models and APIs businesses can integrate quickly.

Question 4

Which metric best measures the business value of an AI-powered chatbot deployment?

Accepted Answer

Cost per resolved ticket and customer satisfaction score

Answer

Business value is measured by operational efficiency (cost per ticket) and customer experience outcomes (CSAT scores).

Question 5

In AI contract analysis, what is the primary risk businesses must manage?

Accepted Answer

AI hallucinations producing incorrect clause interpretations

Answer

AI models can confidently output inaccurate summaries or miss critical clauses, making human review essential for legal documents.

Business Services Practice Test