Business Services AI Business Services 2 — Questions and Answers
Question 1: Which AI technique is most commonly used to personalize customer product recommendations in e-commerce?
- Collaborative filtering (Correct answer)
- Rule-based expert systems
- Linear regression
- Decision trees
Correct answer: Collaborative filtering
Collaborative filtering analyzes patterns across many users to recommend products based on similar customers' behaviors.
Question 2: A company wants to reduce customer churn. Which AI application best addresses this goal?
- Predictive analytics to identify at-risk customers (Correct answer)
- Natural language generation for reports
- Computer vision for quality control
- Robotic process automation for invoicing
Correct answer: Predictive analytics to identify at-risk customers
Predictive analytics models customer behavior data to flag customers likely to cancel, enabling proactive retention efforts.
Question 3: What does 'AI-as-a-Service' (AIaaS) primarily allow businesses to do?
- Access AI capabilities via cloud APIs without building models from scratch (Correct answer)
- Train proprietary AI models on local hardware
- Replace all employees with autonomous robots
- Avoid any data privacy regulations
Correct answer: Access AI capabilities via cloud APIs without building models from scratch
AIaaS platforms like AWS AI, Google Cloud AI, and Azure AI provide pre-built models and APIs businesses can integrate quickly.
Question 4: Which metric best measures the business value of an AI-powered chatbot deployment?
- Cost per resolved ticket and customer satisfaction score (Correct answer)
- Number of training epochs used
- GPU memory consumption
- Lines of code in the chatbot
Correct answer: Cost per resolved ticket and customer satisfaction score
Business value is measured by operational efficiency (cost per ticket) and customer experience outcomes (CSAT scores).
Question 5: In AI contract analysis, what is the primary risk businesses must manage?
- AI hallucinations producing incorrect clause interpretations (Correct answer)
- Contracts taking too long to scan
- Excessive storage costs
- Lack of colored highlighting
Correct answer: AI hallucinations producing incorrect clause interpretations
AI models can confidently output inaccurate summaries or miss critical clauses, making human review essential for legal documents.
Question 6: Which approach best describes 'human-in-the-loop' AI in business services?
- Humans review and approve AI decisions at critical checkpoints (Correct answer)
- Humans manually perform all tasks with AI suggestions ignored
- AI operates fully autonomously with no human oversight
- Humans only interact with AI during initial training
Correct answer: Humans review and approve AI decisions at critical checkpoints
Human-in-the-loop keeps humans involved in reviewing or approving AI outputs, balancing automation speed with human judgment.
Question 7: A logistics company uses AI to optimize delivery routes in real time. Which AI branch is most directly applied?
- Reinforcement learning and optimization algorithms (Correct answer)
- Generative adversarial networks
- Sentiment analysis
- Image segmentation
Correct answer: Reinforcement learning and optimization algorithms
Route optimization uses reinforcement learning and combinatorial optimization to minimize cost and time across dynamic conditions.
Business Services AI Business Services 2
Which AI technique is most commonly used to personalize customer product recommendations in e-commerce?