AIRS Service Delivery 2

Question 1

An inquirer asks only for the phone number of the local food bank and clearly knows what they need. Which level of I&R service is most appropriate?

Accepted Answer

Information provision

Answer

Information provision fits inquirers who make a specific request and only need contact or service details.

Question 2

What separates a referral from simple information provision in I&R practice?

Accepted Answer

A referral follows an assessment of needs and links the inquirer to services that address those needs

Answer

Referral involves assessing the inquirer's needs and then identifying suitable resources, not just handing out data.

Question 3

A caller asks about rent help but mentions in passing that their utilities are about to be shut off. What should the I&R specialist do?

Accepted Answer

Explore the utility issue too, because assessment should uncover related unstated needs

Answer

A thorough assessment identifies connected needs the inquirer may not ask about directly.

Question 4

Which practice best supports inquirer empowerment during a referral?

Accepted Answer

Giving the inquirer several appropriate options and helping them choose

Answer

Empowerment means building the inquirer's ability to make informed choices and act for themselves.

Question 5

How many referral options do I&R best practices generally recommend offering when they are available?

Accepted Answer

Usually up to three appropriate options

Answer

Offering a few well-matched options, often up to three, gives the inquirer choice without overwhelming them.

AIRS - Alliance of Information and Referral Systems Certification Practice Test