AIRS Quality Assurance and Program Evaluation 3

Question 1

What is the recommended minimum frequency for reviewing individual resource records in an AIRS-compliant database to ensure quality?

Accepted Answer

Annually at minimum, with more frequent review for high-demand or time-sensitive records

Answer

AIRS standards require resource records to be reviewed at least annually, with higher-priority records reviewed more frequently to maintain database accuracy.

Question 2

A program manager notices that call volume has increased 20% but successful referral rates have declined. What is the most appropriate first step in a quality assurance response?

Accepted Answer

Analyze call records and specialist performance data to identify the root cause of the decline

Answer

Root cause analysis of call records and performance data allows managers to identify whether the decline is due to database quality, specialist skills, resource availability, or other factors before implementing solutions.

Question 3

Which principle underlies the use of 'benchmarking' in I&R quality assurance?

Accepted Answer

Comparing organizational performance against external standards, peer organizations, or best practices

Answer

Benchmarking improves quality by comparing performance against external standards or high-performing peer organizations, revealing gaps that internal comparison alone might miss.

Question 4

When collecting data on clients' unmet needs in an I&R program, what is the most important reason to systematically track this information?

Accepted Answer

To advocate for new or expanded services and inform community planning

Answer

Systematically tracking unmet needs enables I&R organizations to advocate for service development, inform community planning, and highlight critical gaps to policymakers and funders.

Question 5

Which of the following is an example of a 'process indicator' in an I&R quality assurance framework?

Accepted Answer

Percentage of calls in which the specialist assessed all relevant client needs before providing referrals

Answer

A process indicator measures adherence to service delivery procedures (e.g., whether specialists followed assessment protocols), as opposed to outcome indicators that measure client-level results.

AIRS - Alliance of Information and Referral Systems Certification Practice Test

AIRS - Alliance of Information and Referral Systems Certification Practice Test

AIRS Quality Assurance and Program Evaluation 3