AIRS Professional Standards & Ethics 2

Question 1

A caller asks the I&R specialist which of three local food pantries is 'the best one.' What is the most ethical response?

Accepted Answer

Describe each pantry's eligibility, hours, and services so the caller can choose

Answer

I&R ethics call for impartial information that supports the inquirer's own informed choice rather than personal endorsements.

Question 2

Under the principle of self-determination, what should a specialist do when an inquirer declines a referral the specialist believes would help?

Accepted Answer

Respect the decision while making sure the inquirer understands the available options

Answer

Self-determination means inquirers make their own decisions once they have accurate information about their options.

Question 3

A specialist recognizes the voice of a neighbor calling the I&R line about a domestic situation. What is the best practice?

Accepted Answer

Follow agency policy on conflicts, which often means transferring the call to another specialist

Answer

Personal relationships create a conflict of interest that should be handled per agency policy, typically by transferring to a colleague when possible.

Question 4

Which situation most clearly justifies breaking confidentiality during an I&R contact?

Accepted Answer

The inquirer discloses imminent intent to seriously harm another identified person

Answer

Imminent danger to self or others, or legally mandated reporting, is a recognized exception to I&R confidentiality.

Question 5

A service provider offers a specialist a gift card to thank them for 'sending so many clients our way.' What should the specialist do?

Accepted Answer

Decline or report it according to agency gift policy because it may create a perceived bias in referrals

Answer

Gifts from providers can create real or perceived favoritism, so they should be declined or handled per agency policy.

AIRS - Alliance of Information and Referral Systems Certification Practice Test

AIRS - Alliance of Information and Referral Systems Certification Practice Test

AIRS Professional Standards & Ethics 2