AIRS Professional Ethics and Standards 2

Question 1

An inquirer asks the I&R specialist which of three food pantries is 'the best.' What is the most ethical response?

Accepted Answer

Describe each pantry's eligibility, hours, and services so the inquirer can choose

Answer

AIRS ethics favor presenting objective options and supporting the inquirer's own decision rather than endorsing a provider.

Question 2

A caller refuses to give their name but needs shelter information. How should the specialist proceed?

Accepted Answer

Provide the information while respecting the caller's right to anonymity

Answer

Inquirers have the right to remain anonymous and still receive service unless a specific program requires identifying data.

Question 3

Under AIRS Standards, when is it generally acceptable to share an inquirer's identifying information with another agency without consent?

Accepted Answer

When there is imminent risk of harm or a legal mandate such as child abuse reporting

Answer

Confidentiality may be breached only in narrow cases such as imminent danger or legally mandated reporting.

Question 4

A specialist's cousin runs a for-profit tutoring service that fits a caller's need. What should the specialist do?

Accepted Answer

Disclose the conflict and offer the full range of appropriate options, following agency policy

Answer

Conflicts of interest must be disclosed and must not bias the referrals offered.

Question 5

Which practice best reflects the AIRS commitment to non-discrimination?

Accepted Answer

Providing equal access to service regardless of race, religion, gender identity, disability, or other characteristics

Answer

AIRS standards require service free of discrimination on any personal characteristic.

AIRS - Alliance of Information and Referral Systems Certification Practice Test