AIRS Crisis Intervention Strategies 5

Question 1

Which element is part of the ABC model of crisis intervention?

Accepted Answer

Achieving contact, Boiling down the problem, Coping

Answer

The ABC model involves making contact, narrowing the problem to its core, and developing coping responses.

Question 2

A caller threatens to seriously harm a specific, identifiable coworker tomorrow. Which principle may require breaking confidentiality?

Accepted Answer

Duty to warn or protect

Answer

Credible threats of serious harm to an identifiable person may trigger duty-to-warn or protect obligations under law and policy.

Question 3

After a high-risk crisis call ends, which follow-up practice is recommended when the caller has consented?

Accepted Answer

Make a scheduled follow-up call to check safety and linkage to services

Answer

Follow-up contacts after crisis calls reduce risk and confirm that the caller connected with services.

Question 4

An agitated caller is yelling and using profanity but is not threatening anyone. What is the BEST initial de-escalation strategy?

Accepted Answer

Use a calm, low tone, acknowledge their frustration, and let them vent briefly

Answer

A calm tone and validation usually lower intensity, while matching volume or threatening escalates it.

Question 5

Which of the following is a protective factor against suicide?

Accepted Answer

Strong connections to family and community

Answer

Social connectedness is a well-established protective factor; the others are risk factors.

AIRS - Alliance of Information and Referral Systems Certification Practice Test