ACP Integration and API Management 2

Question 1

When configuring the ConnectWise Manage integration in Auvik, which credential type is required?

Accepted Answer

ConnectWise API member credentials with a public/private key pair

Answer

ConnectWise Manage integration requires a dedicated API member account with a public and private key pair, which Auvik uses to authenticate API calls to ConnectWise.

Question 2

Which Auvik integration enables routing of critical alert notifications to on-call engineer schedules for escalation management?

Accepted Answer

The Auvik–PagerDuty integration

Answer

The Auvik–PagerDuty integration forwards alerts to PagerDuty, which then routes them through on-call schedules, escalation policies, and incident management workflows.

Question 3

What is the primary purpose of a webhook in the context of Auvik integrations?

Accepted Answer

An HTTP callback that pushes real-time event data to an external endpoint

Answer

A webhook is an HTTP callback mechanism that sends event data (such as an alert firing) to a configured external URL in real time, enabling push-based integration without polling.

Question 4

Zapier integration with Auvik primarily provides what capability to MSPs?

Accepted Answer

No-code workflow automation connecting Auvik to thousands of other apps

Answer

Zapier acts as an automation middleware, allowing MSPs to connect Auvik events to thousands of other applications through no-code Zap workflows without writing custom API code.

Question 5

To prevent duplicate tickets when the same Auvik alert fires repeatedly, what should be configured in the PSA integration?

Accepted Answer

Enable ticket reopening or deduplication within the PSA integration settings

Answer

Enabling ticket reopening or deduplication in the PSA integration settings ensures that repeated firings of the same alert reopen an existing ticket rather than creating multiple duplicate tickets.

ACP - Auvik Certified Professional Practice Test

ACP - Auvik Certified Professional Practice Test

ACP Integration and API Management 2