Auvik Certified Professional (ACP) — Questions and Answers

Question 1: In Auvik, which section allows you to view pre-built reports summarizing network performance over time?

Alert feed
Device inventory list
Reports dashboard (Correct answer)
Topology map

Correct answer: Reports dashboard

Auvik's Reports dashboard provides pre-built summaries of network performance, device availability, and traffic trends.

Question 2: How does Auvik assist with configuration management?

By tracking and storing network configurations. (Correct answer)
By disabling configuration backups.
By preventing any configuration modifications.
By deleting outdated configurations.

Correct answer: By tracking and storing network configurations.

Auvik assists with configuration management by automatically discovering, backing up, and tracking changes to network device configurations. It maintains a historical record of configurations, allowing IT teams to compare versions, identify unauthorized changes, and quickly roll back to a previous stable state if needed. This ensures consistency and simplifies troubleshooting.

Question 3: In Auvik device management, what is the significance of a device being categorized as 'unmanaged'?

The device has been permanently deleted from Auvik
The device is a virtual machine not supported by Auvik
Auvik has discovered the device via ARP or MAC tables but is not polling it via SNMP for detailed data (Correct answer)
The device has failed all authentication attempts and is quarantined

Correct answer: Auvik has discovered the device via ARP or MAC tables but is not polling it via SNMP for detailed data

An 'unmanaged' device in Auvik has been detected through passive discovery (ARP/MAC tables) but SNMP credentials have not been applied, so detailed telemetry is not collected.

Question 4: What is a 'top talker' in Auvik traffic analysis?

The loudest network user
A device or host generating the most network traffic by volume or connection count (Correct answer)
The most talkative help desk caller
A network device with the most interfaces

Correct answer: A device or host generating the most network traffic by volume or connection count

Top talkers are devices or hosts consuming the most bandwidth or generating the most connections, often key to identifying performance issues.

Question 5: Which Auvik integration enables routing of critical alert notifications to on-call engineer schedules for escalation management?

The Auvik–BrightGauge integration
The Auvik–PagerDuty integration (Correct answer)
The Auvik–IT Glue integration
The Auvik–Zapier integration

Correct answer: The Auvik–PagerDuty integration

The Auvik–PagerDuty integration forwards alerts to PagerDuty, which then routes them through on-call schedules, escalation policies, and incident management workflows.

Question 6: What Auvik feature ensures that report data displayed to one client tenant is never visible to another tenant managed by the same MSP?

Single-sign-on passthrough
Shared public dashboard links
Global admin override mode
Role-based multi-tenant access controls (Correct answer)

Correct answer: Role-based multi-tenant access controls

Auvik's role-based multi-tenant access controls ensure strict data isolation so each client's network data remains private from other tenants.

Question 7: What security measures protect data in Auvik's cloud platform?

Physical security guards only
No special security measures
Only password protection
Encryption in transit and at rest, role-based access control, multi-factor authentication, and SOC 2 compliance (Correct answer)

Correct answer: Encryption in transit and at rest, role-based access control, multi-factor authentication, and SOC 2 compliance

Auvik protects cloud data through encryption, RBAC, MFA, and maintains SOC 2 compliance to meet enterprise security requirements.

Question 8: What is the primary purpose of a webhook in the context of Auvik integrations?

An HTTP callback that pushes real-time event data to an external endpoint (Correct answer)
A special API key used for read-only dashboard access
A built-in Auvik module for collecting SNMP traps
A scheduled report that runs at defined intervals

Correct answer: An HTTP callback that pushes real-time event data to an external endpoint

A webhook is an HTTP callback mechanism that sends event data (such as an alert firing) to a configured external URL in real time, enabling push-based integration without polling.

Question 9: What is the primary advantage of using the Auvik REST API over manual CSV exports for integrating network data into external business systems?

The API returns data in a more human-readable format than CSV files
The API is only available on the Auvik enterprise plan while CSV exports are available to all tiers
CSV exports contain more granular data than API responses can provide
Real-time programmatic access allows automated, continuously updated data flows without manual steps (Correct answer)

Correct answer: Real-time programmatic access allows automated, continuously updated data flows without manual steps

The Auvik REST API enables automated, on-demand access to current network data, eliminating the manual effort, scheduling delays, and human error associated with periodic CSV exports.

Question 10: How does Auvik present traffic analysis data?

Raw text logs only
Spreadsheet exports only
Traffic data is not visualized
Visual dashboards showing top talkers, protocols, applications, and traffic trends over time (Correct answer)

Correct answer: Visual dashboards showing top talkers, protocols, applications, and traffic trends over time

Auvik visualizes traffic data through dashboards that display top talkers, protocol distribution, application usage, and traffic trends for easy analysis.

Question 11: What information does Auvik collect during device discovery?

Only hostnames and MAC addresses
Only physical location data
Only IP addresses
Device type, model, firmware, interfaces, configuration, neighbors, and performance metrics (Correct answer)

Correct answer: Device type, model, firmware, interfaces, configuration, neighbors, and performance metrics

During discovery, Auvik collects comprehensive device information including type, model, firmware version, interface details, neighbor relationships, and performance data.

Question 12: How can traffic analysis help identify security threats?

By monitoring email content
By revealing unusual traffic patterns, unexpected destinations, suspicious protocols, or data exfiltration indicators (Correct answer)
Only through dedicated security tools
Traffic analysis cannot detect security issues

Correct answer: By revealing unusual traffic patterns, unexpected destinations, suspicious protocols, or data exfiltration indicators

Traffic analysis can reveal security concerns through unusual patterns, unexpected external destinations, unauthorized protocols, and abnormal data volumes.

Question 13: How does Auvik enhance network troubleshooting efficiency?

By requiring frequent manual network scans.
By increasing manual troubleshooting efforts.
By limiting network monitoring to pre-configured schedules.
By automating diagnostics and real-time data collection. (Correct answer)

Correct answer: By automating diagnostics and real-time data collection.

Auvik enhances troubleshooting efficiency by automating the collection of critical network data and running diagnostics. Instead of manually gathering information from various devices, IT teams get immediate access to real-time performance metrics, configuration details, and historical data. This automation speeds up the identification of root causes and resolution of network issues, saving valuable time.

Question 14: When configuring Auvik alert notifications to post to a Microsoft Teams channel, what must first be created in Teams?

A shared mailbox linked to the Teams channel
An incoming webhook connector configured on the target Teams channel (Correct answer)
A Teams bot registered in Azure Active Directory
A Microsoft Graph API application with admin consent

Correct answer: An incoming webhook connector configured on the target Teams channel

To receive Auvik notifications in Microsoft Teams, an incoming webhook connector must be created on the target channel, which provides the webhook URL that Auvik posts alert messages to.

Question 15: How does Auvik’s automation help with network compliance?

By enforcing configuration standards and security policies. (Correct answer)
By disabling compliance reporting.
By restricting network monitoring capabilities.
By allowing unauthorized configuration changes.

Correct answer: By enforcing configuration standards and security policies.

Auvik's automation helps with network compliance by continuously monitoring configurations and alerting IT teams to deviations from established standards or security policies. It can also facilitate automated configuration backups and version control, ensuring that devices adhere to regulatory requirements and internal governance. This proactive approach helps maintain a compliant network environment.

Question 16: What is the principle of least privilege as applied in Auvik?

Give everyone administrator access
Least privilege means the fewest users possible
It refers to the cheapest license tier
Assign users only the minimum permissions needed to perform their specific job functions (Correct answer)

Correct answer: Assign users only the minimum permissions needed to perform their specific job functions

The principle of least privilege ensures each user has only the permissions necessary for their role, reducing the risk of unauthorized changes or data exposure.

Question 17: What subnet information does Auvik track and display?

Only subnet masks
Subnet addresses, mask sizes, VLAN associations, device counts, and IP address utilization (Correct answer)
Only the default gateway
Subnet information is not tracked

Correct answer: Subnet addresses, mask sizes, VLAN associations, device counts, and IP address utilization

Auvik tracks comprehensive subnet information including address ranges, mask sizes, VLAN mappings, connected devices, and IP utilization percentages.

Question 18: How far back does Auvik retain traffic analytics data by default for reporting purposes?

30 days (Correct answer)
1 year
7 days
90 days

Correct answer: 30 days

Auvik retains traffic analytics data for 30 days by default, allowing reports to cover the past month.

Question 19: The Auvik REST API endpoint URLs follow which regional naming format?

https://auvikapi.{region}.my.auvik.com/v1 (Correct answer)
https://auvik.io/api/{region}/v1
https://api.auvik.com/v1/{region}
https://{region}.api.auvik.com/v1

Correct answer: https://auvikapi.{region}.my.auvik.com/v1

Auvik API endpoints follow the regional format https://auvikapi.{region}.my.auvik.com/v1, where the region (e.g., us1, eu1) reflects the data residency location for that Auvik account.

Question 20: What advantage does Auvik’s alerting system provide in network management?

It delays notifications to minimize disruptions.
It replaces the need for network security measures.
It alerts IT teams to network issues before they escalate. (Correct answer)
It prevents all possible cyber threats.

Correct answer: It alerts IT teams to network issues before they escalate.

Auvik's intelligent alerting system is designed to notify IT teams immediately when specific network conditions or performance thresholds are met. This proactive notification allows administrators to address potential problems, such as device failures or high utilization, early on. By intervening quickly, IT teams can prevent minor issues from escalating into major outages or performance degradations.

Question 21: Which Auvik API endpoint category would an MSP query to retrieve a list of all managed network devices and their current statuses?

The /traffic/summary endpoint
The /inventory/device endpoint (Correct answer)
The /billing/devices endpoint
The /configuration/backup endpoint

Correct answer: The /inventory/device endpoint

The /inventory/device endpoint returns information about all network devices Auvik has discovered and is monitoring, including device type, status, and management details.

Question 22: How should traffic baselines be used in Auvik?

Set baselines once and never update them
Baselines are only for capacity planning
Baselines are not useful
Establish normal traffic patterns to detect anomalies that may indicate problems or security incidents (Correct answer)

Correct answer: Establish normal traffic patterns to detect anomalies that may indicate problems or security incidents

Traffic baselines establish normal patterns so that deviations — potential problems or security incidents — can be quickly identified and investigated.

Question 23: What Auvik analytics feature allows you to filter traffic data by a specific IP address to investigate a single device's behavior?

IP-based traffic filtering in Traffic Insights (Correct answer)
SNMP polling override
Interface shutdown command
Topology layer filter

Correct answer: IP-based traffic filtering in Traffic Insights

Auvik's Traffic Insights allows filtering by specific IP address so administrators can drill down into an individual device's traffic behavior.

Question 24: Which key feature of Auvik helps IT teams identify network performance issues?

Email automation.
Database encryption.
Social media analytics.
Network topology mapping. (Correct answer)

Correct answer: Network topology mapping.

Auvik's network topology mapping feature automatically discovers and visualizes all devices and connections on a network. This visual representation helps IT teams quickly understand the network's structure, identify bottlenecks, and pinpoint the location of performance issues. By providing a clear, up-to-date map, it makes troubleshooting much more efficient and reduces diagnostic time.

Question 25: What is the purpose of the Auvik collector?

A backup storage device
A virtual appliance or software agent deployed on-site to discover and monitor local network devices (Correct answer)
A physical device scanner
A log collection server

Correct answer: A virtual appliance or software agent deployed on-site to discover and monitor local network devices

The Auvik collector is deployed on the local network to perform device discovery, monitoring, and data collection, sending information to the Auvik cloud platform.

Question 26: In Auvik's device inventory, what does the 'managed' status indicate for a device?

The device is powered off but has a saved configuration
The device has been manually added by an administrator but is not yet discovered
Auvik is actively polling the device via SNMP and collecting detailed telemetry (Correct answer)
The device is excluded from monitoring

Correct answer: Auvik is actively polling the device via SNMP and collecting detailed telemetry

A 'managed' device status in Auvik means the platform is actively polling it via SNMP to collect detailed performance and inventory telemetry.

Question 27: In Auvik's reporting context, what does MTTR stand for and why is it important for MSPs?

Multi-Tenant Topology Rendering — it controls map display
Managed Traffic Transfer Rate — it tracks bandwidth billing
Maximum Threshold Trigger Rate — it sets alert sensitivity
Mean Time To Repair — it measures how quickly network issues are resolved on average (Correct answer)

Correct answer: Mean Time To Repair — it measures how quickly network issues are resolved on average

MTTR stands for Mean Time To Repair, a key MSP performance metric that measures the average time taken to resolve network incidents.

Question 28: In Auvik, which device detail panel section shows the physical location, make, model, and serial number of a managed device?

Interface list view
Alert history tab
Traffic insights tab
Device summary panel (Correct answer)

Correct answer: Device summary panel

The device summary panel in Auvik displays key inventory details including location, make, model, and serial number for each managed device.

Question 29: Why is automated documentation important in network management?

It eliminates the need for documentation.
It keeps network records updated automatically. (Correct answer)
It replaces the need for compliance monitoring.
It limits access to network documentation.

Correct answer: It keeps network records updated automatically.

Automated documentation is vital in network management because networks are constantly evolving. Auvik automatically discovers new devices, maps topology changes, and updates asset inventories in real-time. This ensures that IT teams always have accurate, current records, which is essential for troubleshooting, planning, and compliance, without requiring manual effort.

Question 30: What protocol does Auvik primarily use for network device discovery?

FTP
SNMP (Simple Network Management Protocol) along with other protocols like SSH and WMI (Correct answer)
HTTP only
Telnet exclusively

Correct answer: SNMP (Simple Network Management Protocol) along with other protocols like SSH and WMI

Auvik uses SNMP as its primary discovery protocol, supplemented by SSH, WMI, and other protocols to build comprehensive network maps.

Question 31: Which feature in Auvik simplifies troubleshooting through automation?

Manual error reporting.
Automated alerts for network issues. (Correct answer)
Delaying issue detection to save resources.
Disabling automated troubleshooting features.

Correct answer: Automated alerts for network issues.

Automated alerts are a key feature in Auvik that simplifies troubleshooting. Instead of manually searching for problems, IT teams are immediately notified when performance thresholds are breached or anomalies occur. This allows them to quickly identify, prioritize, and address issues, significantly reducing the time to resolution and minimizing network impact.

Question 32: In Auvik, which dashboard section is specifically designed to give MSPs a high-level overview of all client networks at once?

Single-site topology view
Alert history log
Multi-tenant dashboard (Correct answer)
Device configuration panel

Correct answer: Multi-tenant dashboard

Auvik's multi-tenant dashboard provides MSPs with a consolidated view of the health and status of all managed client networks from a single pane.

Question 33: How does Auvik handle network changes in its topology maps?

Maps must be manually updated
Changes are only captured during scheduled scans
Automatically detects and reflects changes through continuous monitoring and periodic rediscovery (Correct answer)
Maps are static once created

Correct answer: Automatically detects and reflects changes through continuous monitoring and periodic rediscovery

Auvik continuously monitors the network and automatically updates topology maps when devices, connections, or configurations change.

Question 34: In Auvik reporting, what does 'device availability' specifically measure?

The total number of open alerts per device
The percentage of time a device was reachable via SNMP or ICMP during a period (Correct answer)
The firmware version compliance rate across devices
The number of devices discovered on the network

Correct answer: The percentage of time a device was reachable via SNMP or ICMP during a period

Device availability measures the percentage of time a device responded to SNMP polls or ICMP pings within the selected reporting period.

Question 35: How does Auvik assist in troubleshooting network performance issues?

By delaying network traffic analysis.
By restricting network visibility to administrators only.
By providing real-time traffic monitoring and alerts. (Correct answer)
By disabling non-essential network services.

Correct answer: By providing real-time traffic monitoring and alerts.

Auvik helps troubleshoot network performance issues by offering real-time visibility into network traffic patterns and device metrics. It can identify bandwidth hogs, high latency, or packet loss, and then trigger alerts when performance thresholds are breached. This allows IT teams to pinpoint the source of problems quickly and efficiently, minimizing downtime.

Question 36: What is the difference between traffic flow analysis and packet capture?

Flow analysis captures more data
Flow analysis summarizes traffic metadata (source, destination, volume) while packet capture records full packet content (Correct answer)
They are identical
Packet capture is less detailed

Correct answer: Flow analysis summarizes traffic metadata (source, destination, volume) while packet capture records full packet content

Flow analysis provides metadata summaries about traffic (who talked to whom, how much), while packet capture records the actual content of every packet.

Question 37: What information does Auvik's device inventory export contain that is useful for IT asset management audits?

SNMP community strings and SSH passwords
Only device names and IP addresses
Device name, IP address, MAC address, make, model, firmware version, and site (Correct answer)
NetFlow statistics and packet counts

Correct answer: Device name, IP address, MAC address, make, model, firmware version, and site

Auvik's device inventory export includes comprehensive asset data such as device name, IP, MAC address, make, model, firmware version, and site assignment for audit purposes.

Question 38: Which file format does Auvik support for exporting report data to share with clients or stakeholders?

PDF (Correct answer)
XML
SQL dump
YAML

Correct answer: PDF

Auvik allows exporting reports as PDF files, making it easy to share professional summaries with clients.

Question 39: Which security feature in Auvik helps protect against unauthorized changes?

Disabling all network monitoring tools.
Deleting historical network logs.
Real-time configuration monitoring. (Correct answer)
Allowing unrestricted configuration changes.

Correct answer: Real-time configuration monitoring.

Real-time configuration monitoring is a critical security feature in Auvik that helps protect against unauthorized changes. It continuously tracks and compares current device configurations against a baseline or previous versions. If any unauthorized or unexpected changes occur, Auvik immediately alerts IT teams, allowing them to investigate and revert changes if necessary, maintaining network integrity.

Question 40: What protocol does Auvik use for traffic flow analysis?

HTTP traffic inspection
Packet capture only
SNMP only
NetFlow, sFlow, J-Flow, and IPFIX for detailed traffic flow data collection (Correct answer)

Correct answer: NetFlow, sFlow, J-Flow, and IPFIX for detailed traffic flow data collection

Auvik collects traffic flow data using industry-standard protocols including NetFlow, sFlow, J-Flow, and IPFIX from compatible network devices.

Question 41: Which PSA platforms does Auvik natively integrate with for automated ticket creation?

Zendesk and Freshdesk
ServiceNow and Jira
ConnectWise Manage and Autotask PSA (Correct answer)
Salesforce and HubSpot

Correct answer: ConnectWise Manage and Autotask PSA

Auvik natively integrates with ConnectWise Manage and Autotask PSA, allowing alerts to automatically create service tickets in those platforms.

Question 42: What parameter is typically used in Auvik API requests to scope results to a specific client tenant?

networkId
clientEmail
tenantDomainPrefix (Correct answer)
siteLocation

Correct answer: tenantDomainPrefix

The tenantDomainPrefix parameter identifies a specific client tenant in Auvik's multi-tenant architecture, allowing API queries to return data scoped to that client only.

Question 43: Which metric in Auvik reports indicates the number of times a device went offline during the reporting period?

Outage count (Correct answer)
Packet loss percentage
Interface error rate
Alert volume

Correct answer: Outage count

The outage count metric in Auvik availability reports tracks how many times a device became unreachable during the reporting period.

Question 44: How does Auvik help IT teams with network troubleshooting?

By tracking employee productivity.
By providing real-time diagnostics and alerts. (Correct answer)
By managing email servers.
By automating software installations.

Correct answer: By providing real-time diagnostics and alerts.

Auvik continuously monitors network devices and traffic, collecting diagnostic data in real-time. When performance thresholds are exceeded or anomalies are detected, Auvik generates immediate alerts. This proactive approach allows IT teams to quickly identify, diagnose, and resolve network issues before they significantly impact users or operations.

Question 45: In Auvik analytics, what does a consistently high interface utilization percentage indicate for a WAN link?

The link is healthy and performing optimally
The firewall is blocking traffic on that interface
The link is approaching or exceeding its capacity and may need an upgrade (Correct answer)
The device has failed its SNMP polling

Correct answer: The link is approaching or exceeding its capacity and may need an upgrade

Consistently high interface utilization on a WAN link indicates that the link is near or at capacity, signaling a potential need for bandwidth upgrades.

Question 46: What Auvik feature lets you schedule reports to be automatically emailed to recipients on a recurring basis?

Scheduled report delivery (Correct answer)
SNMP trap forwarding
Alert escalation policies
Automated topology snapshots

Correct answer: Scheduled report delivery

Auvik's scheduled report delivery feature allows administrators to configure reports to be emailed to specified recipients on a set schedule.

Question 47: What is Layer 2 topology mapping in Auvik?

Mapping wireless signal strength
Mapping physical connections and switch port relationships at the data link layer (Correct answer)
Application layer visualization
Creating virtual network overlays

Correct answer: Mapping physical connections and switch port relationships at the data link layer

Layer 2 topology mapping shows physical connections between devices, switch port assignments, and VLAN memberships at the data link layer.

Question 48: How does Auvik enhance network security?

By blocking all incoming network traffic.
By allowing unrestricted remote access.
By disabling network encryption.
By monitoring network traffic and detecting anomalies. (Correct answer)

Correct answer: By monitoring network traffic and detecting anomalies.

Auvik enhances network security by providing continuous visibility into network traffic and device behavior. It can detect unusual patterns, unauthorized access attempts, or suspicious activities that might indicate a security breach. By alerting IT teams to these anomalies, Auvik enables a rapid response to potential threats, helping to protect the network infrastructure.

Question 49: Which Auvik inventory feature allows administrators to add custom notes or tags to a device for easier identification?

Custom device notes and tags (Correct answer)
Firmware version pinning
Topology layer assignment
SNMP community string override

Correct answer: Custom device notes and tags

Auvik allows administrators to add custom notes and tags to devices, making it easier to label, search, and filter inventory by business context.

Question 50: How does Auvik generate network topology maps?

By importing Visio diagrams
Manual drawing by administrators
Through GPS location data
Automatically by discovering devices, connections, and relationships through protocol queries (Correct answer)

Correct answer: Automatically by discovering devices, connections, and relationships through protocol queries

Auvik automatically generates topology maps by querying discovered devices for neighbor information, interface connections, and routing data.

Question 51: How does Auvik handle API authentication?

API access requires no authentication
Through API keys or tokens that authenticate programmatic access with associated permission levels (Correct answer)
APIs use the same login as the web interface
API authentication is managed by the ISP

Correct answer: Through API keys or tokens that authenticate programmatic access with associated permission levels

Auvik API access is authenticated through API keys or tokens, each with defined permission levels that control what data and actions are accessible.

Question 52: Which compliance standard is crucial for data protection in Auvik?

General Data Protection Regulation (GDPR). (Correct answer)
Federal Aviation Administration (FAA).
Occupational Safety and Health Administration (OSHA).
Food and Drug Administration (FDA).

Correct answer: General Data Protection Regulation (GDPR).

The General Data Protection Regulation (GDPR) is a crucial compliance standard for data protection, especially for organizations handling personal data of EU citizens. Auvik, by managing network data, must adhere to principles of data privacy and security, making GDPR highly relevant for ensuring proper handling and protection of sensitive information. Compliance helps avoid severe penalties and maintains trust.

Auvik Certified Professional (ACP)

The Auvik Certified Professional certification validates expertise in using Auvik's cloud-based network management platform, covering network discovery and mapping, device management, traffic analysis, reporting, and integrations.

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60 min

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