ACP Integration and API Management 2 — Questions and Answers
Question 1: When configuring the ConnectWise Manage integration in Auvik, which credential type is required?
- Standard ConnectWise username and password
- ConnectWise SSO token from an identity provider
- ConnectWise API member credentials with a public/private key pair (Correct answer)
- ConnectWise OAuth2 client credentials
Correct answer: ConnectWise API member credentials with a public/private key pair
ConnectWise Manage integration requires a dedicated API member account with a public and private key pair, which Auvik uses to authenticate API calls to ConnectWise.
Question 2: Which Auvik integration enables routing of critical alert notifications to on-call engineer schedules for escalation management?
- The Auvik–BrightGauge integration
- The Auvik–PagerDuty integration (Correct answer)
- The Auvik–IT Glue integration
- The Auvik–Zapier integration
Correct answer: The Auvik–PagerDuty integration
The Auvik–PagerDuty integration forwards alerts to PagerDuty, which then routes them through on-call schedules, escalation policies, and incident management workflows.
Question 3: What is the primary purpose of a webhook in the context of Auvik integrations?
- A scheduled report that runs at defined intervals
- A special API key used for read-only dashboard access
- An HTTP callback that pushes real-time event data to an external endpoint (Correct answer)
- A built-in Auvik module for collecting SNMP traps
Correct answer: An HTTP callback that pushes real-time event data to an external endpoint
A webhook is an HTTP callback mechanism that sends event data (such as an alert firing) to a configured external URL in real time, enabling push-based integration without polling.
Question 4: Zapier integration with Auvik primarily provides what capability to MSPs?
- Direct SSH access to managed network devices
- Custom firmware deployment workflows
- Real-time network traffic visualization in third-party tools
- No-code workflow automation connecting Auvik to thousands of other apps (Correct answer)
Correct answer: No-code workflow automation connecting Auvik to thousands of other apps
Zapier acts as an automation middleware, allowing MSPs to connect Auvik events to thousands of other applications through no-code Zap workflows without writing custom API code.
Question 5: To prevent duplicate tickets when the same Auvik alert fires repeatedly, what should be configured in the PSA integration?
- Disable all alerts at the Auvik tenant level until resolved
- Set all alerts to low severity before the integration triggers
- Enable ticket reopening or deduplication within the PSA integration settings (Correct answer)
- Create separate Auvik tenants for each alert type
Correct answer: Enable ticket reopening or deduplication within the PSA integration settings
Enabling ticket reopening or deduplication in the PSA integration settings ensures that repeated firings of the same alert reopen an existing ticket rather than creating multiple duplicate tickets.
Question 6: Which integration allows MSPs to automatically populate network documentation from Auvik into a centralized IT documentation platform?
- Auvik–Slack integration
- Auvik–PagerDuty integration
- Auvik–Autotask PSA integration
- Auvik–IT Glue integration (Correct answer)
Correct answer: Auvik–IT Glue integration
The Auvik–IT Glue integration automatically syncs network device details and documentation from Auvik into IT Glue, reducing manual documentation effort for MSPs.
Question 7: When configuring Auvik alert notifications to post to a Microsoft Teams channel, what must first be created in Teams?
- A Teams bot registered in Azure Active Directory
- An incoming webhook connector configured on the target Teams channel (Correct answer)
- A Microsoft Graph API application with admin consent
- A shared mailbox linked to the Teams channel
Correct answer: An incoming webhook connector configured on the target Teams channel
To receive Auvik notifications in Microsoft Teams, an incoming webhook connector must be created on the target channel, which provides the webhook URL that Auvik posts alert messages to.
ACP Integration and API Management 2
When configuring the ConnectWise Manage integration in Auvik, which credential type is required?