Integration and API Management Flashcards
7 cards from real ACP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Integration and API Management flashcards as text
When configuring the ConnectWise Manage integration in Auvik, which credential type is required?
Answer: ConnectWise API member credentials with a public/private key pair
ConnectWise Manage integration requires a dedicated API member account with a public and private key pair, which Auvik uses to authenticate API calls to ConnectWise.
Which Auvik integration enables routing of critical alert notifications to on-call engineer schedules for escalation management?
Answer: The Auvik–PagerDuty integration
The Auvik–PagerDuty integration forwards alerts to PagerDuty, which then routes them through on-call schedules, escalation policies, and incident management workflows.
What is the primary purpose of a webhook in the context of Auvik integrations?
Answer: An HTTP callback that pushes real-time event data to an external endpoint
A webhook is an HTTP callback mechanism that sends event data (such as an alert firing) to a configured external URL in real time, enabling push-based integration without polling.
Zapier integration with Auvik primarily provides what capability to MSPs?
Answer: No-code workflow automation connecting Auvik to thousands of other apps
Zapier acts as an automation middleware, allowing MSPs to connect Auvik events to thousands of other applications through no-code Zap workflows without writing custom API code.
To prevent duplicate tickets when the same Auvik alert fires repeatedly, what should be configured in the PSA integration?
Answer: Enable ticket reopening or deduplication within the PSA integration settings
Enabling ticket reopening or deduplication in the PSA integration settings ensures that repeated firings of the same alert reopen an existing ticket rather than creating multiple duplicate tickets.
Which integration allows MSPs to automatically populate network documentation from Auvik into a centralized IT documentation platform?
Answer: Auvik–IT Glue integration
The Auvik–IT Glue integration automatically syncs network device details and documentation from Auvik into IT Glue, reducing manual documentation effort for MSPs.
When configuring Auvik alert notifications to post to a Microsoft Teams channel, what must first be created in Teams?
Answer: An incoming webhook connector configured on the target Teams channel
To receive Auvik notifications in Microsoft Teams, an incoming webhook connector must be created on the target channel, which provides the webhook URL that Auvik posts alert messages to.