ACP Integration and API Management 1 — Questions and Answers
Question 1: Which PSA platforms does Auvik natively integrate with for automated ticket creation?
- Salesforce and HubSpot
- ConnectWise Manage and Autotask PSA (Correct answer)
- ServiceNow and Jira
- Zendesk and Freshdesk
Correct answer: ConnectWise Manage and Autotask PSA
Auvik natively integrates with ConnectWise Manage and Autotask PSA, allowing alerts to automatically create service tickets in those platforms.
Question 2: What authentication method does the Auvik REST API use?
- OAuth 2.0 token-based authentication
- SAML 2.0 single sign-on
- Basic authentication using username and API key (Correct answer)
- Certificate-based mutual TLS
Correct answer: Basic authentication using username and API key
The Auvik REST API uses HTTP Basic authentication, where the username and API key are base64-encoded and passed in the Authorization header.
Question 3: When an Auvik alert fires and PSA integration is enabled, what is typically created in the connected PSA tool?
- A purchase order for replacement hardware
- A service ticket or incident record (Correct answer)
- A configuration item update only
- A billing adjustment entry
Correct answer: A service ticket or incident record
Auvik's PSA integration automatically creates a service ticket or incident record in the PSA tool when an alert triggers, enabling MSPs to track and respond to network issues within their existing workflow.
Question 4: What data specification format does the Auvik REST API use for its responses?
- XML with SOAP envelope
- CSV with standard headers
- SOAP/WSDL for enterprise compatibility
- JSON:API specification (Correct answer)
Correct answer: JSON:API specification
The Auvik REST API returns data conforming to the JSON:API specification, which provides a standardized structure for JSON responses including relationships and pagination.
Question 5: The Auvik–IT Glue integration primarily synchronizes what type of data into IT Glue?
- Network alert history only
- Network device inventory and documentation (Correct answer)
- Billing and licensing information
- User authentication credentials
Correct answer: Network device inventory and documentation
The Auvik–IT Glue integration pushes network device inventory, configurations, and topology documentation into IT Glue, keeping the documentation platform automatically up to date.
Question 6: BrightGauge integration with Auvik is primarily used by MSPs to accomplish what objective?
- Automate firmware updates on network devices
- Enforce multi-factor authentication for Auvik users
- Build custom client-facing dashboards and reports using Auvik data (Correct answer)
- Replace Auvik's built-in network topology maps
Correct answer: Build custom client-facing dashboards and reports using Auvik data
BrightGauge integrates with Auvik to pull network data into customizable gauges and dashboards, allowing MSPs to present operational metrics and SLA reporting to clients.
Question 7: Which collaboration tools does Auvik natively support for sending alert notifications?
- Google Chat and Webex only
- Slack only
- Microsoft Teams only
- Both Slack and Microsoft Teams (Correct answer)
Correct answer: Both Slack and Microsoft Teams
Auvik natively integrates with both Slack and Microsoft Teams, allowing alert notifications to be posted directly to channels in either collaboration platform.
ACP Integration and API Management 1
Which PSA platforms does Auvik natively integrate with for automated ticket creation?