911 Operator Test Situational Judgment and Reasoning 4

Question 1

A caller says a fight is occurring at a bar but tells you not to send police because 'it's handled.' What is the correct action?

Accepted Answer

Dispatch police regardless, as you cannot verify the situation is safe

Answer

A caller's request not to send help does not override the dispatcher's responsibility to assess risk and dispatch when warranted.

Question 2

You receive a call from a child who says 'mommy fell and won't wake up.' What is your highest priority?

Accepted Answer

Dispatch EMS immediately and give the child instructions to help

Answer

An unconscious adult requires immediate EMS dispatch; simultaneously, keeping the child calm and giving simple instructions can improve outcomes.

Question 3

A caller reports seeing someone breaking into a car in a parking lot. The suspect is still present. What units should be dispatched?

Accepted Answer

Police patrol units immediately

Answer

An active vehicle break-in with a suspect present requires immediate police patrol response.

Question 4

A caller is reporting domestic violence but suddenly says 'never mind, everything is fine' in a changed tone. What should the dispatcher do?

Accepted Answer

Dispatch units anyway and attempt to keep the caller on the line

Answer

Sudden retractions during domestic violence calls often indicate coercion; dispatch based on initial report is the safest action.

Question 5

During a high call volume period, which call should be prioritized over the others?

Accepted Answer

A report of a person having a seizure

Answer

A seizure is a life-threatening medical emergency and always takes priority over non-life-threatening complaints.

911 Operator Test Practice Test