911 Operator Test Listening and Memory Recall 3

Question 1

A caller rapidly reads off a license plate: 'Alpha-Bravo-Seven-Three-Niner-Papa.' Using the NATO phonetic alphabet, what is the correct plate?

Accepted Answer

AB739P

Answer

Alpha=A, Bravo=B, Seven=7, Three=3, Niner=9, Papa=P — spelling out AB739P.

Question 2

A caller describes a medical emergency: 'He collapsed, he's breathing but unconscious, and he has a MedicAlert bracelet that says diabetic.' Which detail should trigger the most immediate action in your dispatch notes?

Accepted Answer

He is diabetic per the bracelet

Answer

The diabetic condition provides EMS with critical medical history that can directly affect treatment decisions upon arrival.

Question 3

You are on a call when the caller whispers, 'He's in the next room. I can't speak.' What is the recommended technique to gather information?

Accepted Answer

Ask yes/no questions they can answer with tapping or short responses

Answer

Yes/no questions allow the caller to communicate with minimal sound, reducing risk while still gathering critical information.

Question 4

A caller describes hearing 'three or four gunshots' near '5th and Main or maybe 4th and Main.' How should you log the uncertain information?

Accepted Answer

Log both possibilities and flag the information as unconfirmed

Answer

Logging both possibilities with an unconfirmed flag ensures responding units are aware of the ambiguity and can check both locations.

Question 5

A caller provides the following details in rapid succession: address, nature of incident, suspect description, and weapon description. What is the standard order for prioritizing and relaying this information?

Accepted Answer

Address, nature, suspect, weapon

Answer

Address and nature of incident are dispatched first so units can respond immediately while suspect and weapon details are relayed en route.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Listening and Memory Recall 3