911 Operator Test Information Recall and Comprehension 5

Question 1

Which of the following scenarios requires a dispatcher to use a 'hot transfer' to a PSAP in another jurisdiction?

Accepted Answer

An incident location falls outside the receiving PSAP's service area

Answer

A hot transfer (live transfer with the caller still connected) is used when an incident falls in another jurisdiction's service area so no information is lost.

Question 2

A dispatcher receives a call about a gas leak and the caller says 'it smells really strong inside the house.' What information is MOST critical to confirm next?

Accepted Answer

Whether everyone has evacuated or is still inside

Answer

The immediate life-safety question for a gas leak is whether occupants are still inside an atmosphere that could ignite or cause asphyxiation.

Question 3

A caller reports a shooting and says the shooter 'just drove away going south on Broad Street in a red pickup.' What is the dispatcher's FIRST radio transmission priority?

Accepted Answer

Broadcast the suspect vehicle description and direction of travel to all units

Answer

Broadcasting the fleeing suspect's description immediately maximizes the chance of interception and public safety.

Question 4

When a 911 dispatcher takes notes during a call, the notes should be:

Accepted Answer

Objective, accurate, and legible enough to support the official CAD record

Answer

Dispatcher notes may be reviewed in legal proceedings and must therefore be objective, accurate, and professionally legible.

Question 5

A caller reports a cardiac arrest but is panicking and can barely communicate. What is the dispatcher's most effective communication strategy?

Accepted Answer

Use short, clear, direct sentences and one instruction at a time

Answer

Short, direct instructions delivered one at a time help panicked callers absorb and execute lifesaving guidance under extreme stress.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Information Recall and Comprehension 5