911 Operator Test Information Recall and Comprehension 3

Question 1

A caller describes a suspect fleeing in 'a blue four-door sedan going east on Highway 12 about 2 minutes ago.' What limitation does this information have?

Accepted Answer

The time delay means the suspect's location has likely changed

Answer

A 2-minute-old location for a moving vehicle means the suspect could be significantly farther away, making the stated location outdated.

Question 2

During a call, a hysterical caller is speaking too fast for the dispatcher to capture accurate information. What is the BEST approach?

Accepted Answer

Firmly but calmly ask the caller to slow down and repeat the key details

Answer

A calm, firm request to slow down helps gather accurate information without dismissing the caller or delaying the response.

Question 3

A caller reports: 'There's a fight outside Murphy's Bar, 5th and Central.' What is the MOST important follow-up question?

Accepted Answer

Are any weapons involved?

Answer

The presence of weapons is the highest-priority follow-up because it directly affects the safety of responding officers.

Question 4

What does the acronym 'CAD' stand for in emergency communications?

Accepted Answer

Computer-Aided Dispatch

Answer

CAD stands for Computer-Aided Dispatch, the system used to log calls, assign resources, and track incident information.

Question 5

A caller says a child is not breathing and is unconscious. The dispatcher has already sent EMS. What should the dispatcher do next?

Accepted Answer

Begin pre-arrival CPR instructions while keeping the caller on the line

Answer

Dispatchers trained in Emergency Medical Dispatch (EMD) provide pre-arrival instructions to improve patient outcomes before EMS arrives.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Information Recall and Comprehension 3