911 Operator Test Emergency Call Prioritization 3

Question 1

A caller whispers that an intruder is in her home and she cannot speak loudly. What is the most appropriate operator action?

Accepted Answer

Switch to yes/no questions and dispatch police immediately

Answer

Silent or whisper calls signal immediate danger; switching to yes/no questions lets the caller communicate safely while dispatch proceeds.

Question 2

Which of the following best describes 'call stacking' in a 911 center?

Accepted Answer

Queuing lower-priority calls while high-priority units are committed

Answer

Call stacking holds lower-priority calls in queue so critical incidents receive immediate unit assignment without delay.

Question 3

A caller reports a child who ingested an unknown household chemical 20 minutes ago and is now vomiting. What is the correct priority and first action?

Accepted Answer

High priority — dispatch EMS and advise caller to call Poison Control concurrently

Answer

Pediatric poisoning with active symptoms is a Priority 1 medical emergency requiring EMS dispatch and concurrent Poison Control guidance.

Question 4

During a severe weather event, multiple calls flood the center. Which incoming call should be upgraded to the highest dispatch priority?

Accepted Answer

Caller reports a family trapped in a car surrounded by rising floodwater

Answer

Occupants trapped in a vehicle by rising water face an immediate drowning risk, making this the highest priority life-safety call.

Question 5

A caller states 'I think my neighbor might be having a stroke.' What symptom reported by the caller would most confirm this as a Priority 1 medical call?

Accepted Answer

Neighbor has sudden facial drooping and cannot speak clearly

Answer

Sudden facial drooping and speech difficulty are classic stroke (FAST) signs requiring immediate EMS dispatch.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Emergency Call Prioritization 3